IT Support Analyst

IT Support AnalystStoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture.Position SummaryThe IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment.Key Responsibilities• Provide Tier 1–2 technical support for onsite and remote employees• Support Windows client systems and servers• Configure, deploy, image, and troubleshoot workstations• Support Microsoft 365 applications• Manage user accounts following least-privilege principles• Assist with basic network and VPN troubleshooting• Identify and escalate potential security incidents• Document issues and resolutions in the ticketing system• Assist with IT projects and technology rolloutsRequired Knowledge, Skills & Experience• 3-5 years of IT support or helpdesk experience• Experience supporting Windows and Microsoft 365• Basic networking and cybersecurity knowledge• Strong communication and customer service skillsTravel Requirements• Occasional travel (less than 25%)Team CultureCustomer-Focused: Passionate about delivering outstanding customer service.Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. "It's not my job" doesn't exist here.Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.We are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.This position will remain open for a minimum of three business days from the initial posting date. The application period may be extended based on business needs.