Front Desk Concierge

Front Desk Coordinator

Our Front Desk Coordinator will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction. This position is a crucial role at our Global Headquarters facility and ensures the highest level of service & attention to detail to all clients and processes.

Duties And Responsibilities

• Maintain and direct a high volume of incoming calls appropriately
• Greet incoming clients and ensure they are directed to where they need to go and who they are meeting with in a friendly manner
• Answer basic inquiries, route calls to appropriate personnel and take messages as necessary
• Perform other duties such as
  • Maintain schedule for on-site conference rooms
  • Mail room functions
  • Create badges for new employees
  • Stocking coffee areas
  • Order catering/office supplies
  • Provide administrative support as needed
  • A variety of other related duties as requested

Education & Experience

• Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a high-end service industry; or equivalent combination of education and experience
• Experience with basic office administrative procedures with knowledge of use and operation of standard office equipment

Required Skills

• Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
• Strong interpersonal, verbal/written, and presentation skills are necessary to perform job at the expected level
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
• Must possess a passionate attention to detail and the ability to work in a team atmosphere
• Perform in a high paced business environment
• High ethical standards and integrity, along with a proven ability to pivot when necessary.
• Exceptional attention to detail.