SAP Delivery Manager

SAP Delivery Manager

NTT DATA Services is seeking a SAP Delivery Manager to join their team in Plano, Texas (US-TX), United States (US). The SAP Client Delivery Lead is responsible for end-to-end delivery and client relationship management across strategic SAP accounts, spanning discrete, process and A&D industries. This role owns overall delivery performance, client satisfaction, program governance, and growth across a portfolio of SAP initiatives. Operating at the intersection of delivery execution, client partnership, and business outcomes, the Client Delivery Lead ensures all engagements are delivered predictably, aligned to client priorities, and positioned to drive long-term value and expansion. The role requires strong executive presence, delivery rigor, and the ability to translate SAP capabilities into business impact.

Key Responsibilities:

• Client Delivery Ownership: Own end-to-end delivery across assigned accounts, ensuring alignment to scope, timelines, budget, and quality commitments. Oversee multiple concurrent SAP initiatives including S/4HANA programs, AMS, enhancements, GTS, and innovation initiatives. Ensure consistent delivery governance, reporting, and execution discipline across all engagements. Drive program planning, execution tracking, and milestone management. Act as the single point of accountability for delivery outcomes across the client portfolio.
• Client Relationship & Account Growth: Serve as the primary delivery partner for client leadership. Build and sustain trusted relationships with CIOs, IT leaders, and business stakeholders. Lead executive governance forums including Steering Committees, QBRs, and delivery reviews. Proactively manage client expectations, escalations, and satisfaction. Identify and drive opportunities for account expansion, cross-sell, and value-added services.
• Delivery Governance & Risk Management: Establish and maintain robust governance frameworks including change control, and dependency tracking. Drive proactive risk identification, mitigation planning, and escalation management. Ensure adherence to SAP Activate methodology and internal delivery standards. Conduct regular delivery health checks and implement corrective actions as needed. Manage complex, multi-vendor and multi-geography delivery environments.
• Financial & Commercial Ownership: Own financial performance across accounts, including margin, forecasting, and cost management. Ensure delivery aligns with contractual commitments and SOWs. Manage scope changes through structured change control processes. Track utilization, billing milestones, and revenue realization. Support contract renewals, extensions, and commercial discussions with clients.
• SAP Delivery Oversight and Leadership: Provide oversight across SAP landscapes including S/4HANA, ECC, GTS, and BTP-enabled solutions. Ensure alignment across functional, technical, and integration workstreams. Lead and mentor Project Managers, and SAP functional/technical leads. Drive accountability, ownership, and performance across delivery teams. Enable capability development aligned to client and industry needs (e.g., aerospace, compliance, GTS).
• Continuous Improvement & Innovation: Drive continuous improvement in delivery efficiency, quality, and automation. Promote adoption of tools such as SAP Cloud ALM, AI-enabled AMS, and delivery accelerators. Support innovation initiatives aligned to client priorities, including AI-driven transformation.

Required Qualifications & Experience:

• Education: Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• SAP Activate Certification preferred. Additional certifications in Agile/SAFe or ITIL are advantageous.
• SAP-Specific Experience: 10+ years of SAP delivery experience with strong exposure to client-facing leadership roles. Proven experience managing SAP delivery for large enterprise clients. Strong experience across S/4HANA programs, AMS delivery, and enhancement initiatives.
• Delivery & Client Leadership Competencies: Proven ability to manage large, complex SAP delivery portfolios. Strong financial and commercial management skills. Excellent stakeholder management and executive communication capabilities. Experience working in multi-vendor, global delivery environments. Strong decision-making, risk management, and problem-solving skills.
• Leadership & Behavioral Competencies: Competency What Good Looks Like Client-Centric Leadership Builds deep client trust and aligns delivery to business outcomes. Ownership & Accountability Takes full ownership of delivery, financials, and client satisfaction. Strategic Thinking Connects delivery execution with long-term account growth. Collaboration Works seamlessly across teams, functions, and client organizations.
• What Success Looks Like — First 12 Months Strong client relationships established across portfolio of accounts. Increased client satisfaction and measurable improvement in delivery predictability.

Minimum / Required Qualification: 15+ years of SAP/IT experience managing and delivering SAP Projects 10+ years of SAP Program/Delivery Management experience 5+ years of S/4 HANA experience. Must reside in the US

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $104,558.00-$145,219.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.