Experienced Service Advisor - Gullo Mazda of Conroe

Gullo Mazda of Conroe is seeking a results-driven, experienced Service Advisor who understands how to manage a high-performing service drive while delivering an exceptional customer experience. This is not an entry-level role . We are looking for someone who already knows how to control a repair order, communicate effectively with technicians and clients, and consistently deliver strong performance in both customer satisfaction and sales. Schedule Requirement: This position requires availability to work Saturdays as part of the regular schedule. Core Responsibilities Serve as the primary liaison between customers and the service department Greet every client promptly and professionally—no differentiation between customer pay and warranty Accurately collect and verify customer information on every repair order : Full Name Address Email Address Phone Number Write clear, thorough, and accurate customer concerns on every repair order (no shortcuts, no assumptions) Ensure all repair orders are complete, legible, and properly authorized before work begins Present maintenance recommendations and needed repairs with professionalism and integrity Provide accurate estimates and clearly explain diagnostic and repair processes Maintain consistent communication with customers throughout the day regarding status updates Document all approvals, declines, and communications on the repair order Work closely with technicians to ensure proper dispatching and workflow Monitor each repair order from write-up through delivery to minimize delays and rechecks Review completed work with customers and ensure full understanding at delivery Performance Expectations (Non-Negotiable) Consistently maintain: Strong CSI performance in line with manufacturer standards Accurate and complete repair order documentation Effective communication with both customers and internal team Execute the fundamentals every single time : Complete and accurate customer data Properly written customer complaints Clean, compliant repair orders Timely follow-up and updates Qualifications Previous experience as an Automotive Service Advisor is required Strong communication and organizational skills Ability to manage multiple repair orders in a fast-paced environment Proven ability to build trust with customers and close recommended services Familiarity with dealership systems and processes preferred Benefits Competitive compensation Medical, dental, and vision insurance 401(k) retirement plan Paid time off (vacation, holiday, sick leave) Ongoing training and advancement opportunities #J-18808-Ljbffr Tony Gullo