Customer Success Lead

Overview Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We are on a mission to improve the lives of patients, staff, and clinicians — to improve healthcare for humanity. This isn’t just a lofty goal — it’s something we’re achieving every day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients is a commitment to creating meaningful change on a massive scale. Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together. Role Summary As a Strategic Partnerships Sales Executive at Notable, you will own the full commercial relationship for a portfolio of current and new enterprise healthcare customers across a defined Northeast territory. This role is centered on long-term account ownership, where success comes from driving both customer outcomes and revenue growth through expansion, new use cases, and executive partnership. You will help partners shape their strategy with Notable , in order to achieve pressing business objectives, and act as a consultative leader in refining ongoing partnership opportunities based on areas of maximum mutual value. This is a hybrid commercial role designed for individuals who excel at managing complex accounts, identifying growth opportunities, shaping organizational strategy, and influencing stakeholders across large healthcare organizations. While net new logo acquisition is part of the role, the primary focus is building, expanding, and deepening strategic customer relationships over time. What You’ll Do: Own a portfolio of current and net new enterprise healthcare accounts, acting as the single-threaded commercial owner responsible for both customer outcomes and revenue growth Drive expansion within existing accounts by identifying new use cases , influencing stakeholders, and building multi-year growth strategies Lead complex, consultative sales motions across both new and existing customers, partnering with internal teams to bring deals to close Build and maintain trusted relationships with executive stakeholders (CIO, COO, CFO, clinical and operational leaders), positioning yourself as a strategic advisor Develop deep account plans that map stakeholders, uncover opportunities, and align Notable’s platform to customer priorities and ROI Operate as the “quarterback” across Customer Success, Solutions, Product, and Delivery to ensure alignment, execution, and long-term success Prospect and develop new opportunities within your territory, with a focus on strategic fit and long-term expansion potential Own commercial strategy across your accounts, including renewals, expansions, and overall account growth Bring structured customer and market insights back to Product and Leadership to inform roadmap and go-to-market evolution You’re a Great Fit if You have experience in enterprise SaaS, healthcare, customer success, management consulting, or a blended commercial role You have direct healthcare industry experience and a strong understanding of the healthcare landscape, ideally through work with health systems, provider organizations, or other complex healthcare entities You are experienced in managing large, complex customers and navigating multi-threaded stakeholder environments You bring strong commercial instincts and can identify, shape, and advance revenue opportunities within accounts You are comfortable operating in a hybrid role that blends sales, account management, and customer strategy You have experience engaging and influencing executive stakeholders, with strong communication and value-based selling skills You think strategically about accounts, including long-term growth planning and ROI-driven positioning You are comfortable operating in ambiguous environments and building structure where needed You are willing to travel up to 50% to support customers and territory needs You are adept at crafting executive level storylines using PowerPoint to support strategic and commercial discussions You are comfortable "digging into the data" to understand your customer\'s current utilization and opportunities for expansion Nice to Haves Background in Customer Success with clear ownership of commercial outcomes such as expansions or renewals Experience in healthcare consulting or integrative management consulting with a focus on serving healthcare entities, ideally with exposure to business development or client growth Experience selling or supporting enterprise healthcare solutions (EHR, revenue cycle, patient engagement, or platform-based products) Track record of acting as a central point of contact or “quarterback” across internal and external stakeholders Experience contributing to go-to-market strategy or helping shape early-stage sales motions We value in-person collaboration and connection. For Bay Area–based employees, this role requires being in our San Mateo office at least three days a week. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings. Compensation Range: $175K #J-18808-Ljbffr Notable