Front Office Assistant

Job Description Job Description We are seeking a dedicated and organized Front Office Assistant to join our team. We are a growing practice. This role is pivotal in providing exceptional administrative support within a dental office environment. The ideal candidate will possess strong communication skills and positive team work mentality. The Front Office Assistant will be responsible for managing patient interactions, scheduling appointments, and ensuring the smooth operation of the front office.

Responsibilities

Greet patients and visitors warmly, ensuring a positive first impression.
Manage multi-line phone systems, handling inquiries and directing calls appropriately. Answer calls with a smile!
Schedule and confirm patient appointments
Conduct insurance verification
Maintain accurate medical records and documentation in compliance with HIPAA regulations.
Review care plans and assist in the intake process for new patients.
Perform clerical tasks including filing, typing, and data entry using Microsoft Office applications.
Provide patient service support by addressing questions and concerns promptly.
Receive and post payments
Collaborate with healthcare providers to ensure efficient office operations.
Skills

Able to schedule patient appointments
Experience in the dental/braces field preferred but not necessary. Willing to train the right candidate.
Experience in medical collections and documentation review is preferred.
Bilingual abilities are a plus to enhance patient communication.
Proficient computer skills with familiarity in Microsoft Office Suite.
Strong organizational skills with attention to detail in managing records and schedules.
Exceptional customer service skills with a focus on patient satisfaction.
Knowledge of health information management practices is beneficial. Join our team as a Front Office Assistant where you will play an essential role in delivering quality service to our patients while supporting the operational success of our practice!
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Gym membership
Health insurance
On-the-job training
Opportunities for advancement
Paid time off
Uniform allowance
Vision insurance
Wellness program