Retail Regional Manager - Northern Region

Job Description

Job Description

Job Summary: Under the direction of the SVP, Retail, responsible for leading and managing the performance and customer experience of the Northern Ma/Southern NH branch network. This role ensures consistent execution of the banks sales, service and operational strategies while fostering a performance driven, customer centric culture. The Regional Manager drives business growth, develops high performing teams, ensures compliance with regulatory requirements, and maintains strong community and business relationships. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership, Team Engagement, and Development

• Provide leadership and coaching to Branch Managers and their teams, fostering a culture of accountability, collaboration and performance. 
• Lead Retail sales and service execution by maintaining knowledge of best practices and trends in sales and service techniques and utilizing them to enhance team performance
• Support Leadership development through mentoring, feedback, and performance coaching
• Promote teamwork, communicates regularly, monitors employee engagement and takes steps to maximize productivity and morale.
• Provide consistent recognition across the branch network to inspire and engage branch teams. 
• Actively participate in the selection process to fill positions at all levels of the retail organization. Evaluates candidates for branch management roles and makes hiring recommendations to SVP Retail
• Train, develop and coach Branch Managers to optimize service delivery, growth of relationships, and branch operations. Reinforce skills in conjunction with internal and external training initiatives (such as IPG training.)

Sales and Business Development: 

• Drive branch performance in deposit growth, loans, cross-sell, and customer acquisition through effective goal setting and consistent follow-up
• Conduct regular branch visits to assess performance, operations, and support colleague development 
• Execute retail sales and marketing initiatives, ensuring alignment with overall bank goals
• Collaborate with branch managers to develop and execute business plans tailored to their market needs 
• Work with Branch Managers to achieve sales goals for each location, monitor progress toward those goals, and develop strategies to attract and retain customers and drive profitable branch growth
• Monitor individual and branch level performance metrics, recognizing achievements and addressing underperformance with targeted action plans 

Customer Experience & Community Engagement

• Champion a strong service to sales culture by ensuring branches deliver consistent, high quality customer experiences
• Promote community involvement and local business development through sponsorships, networking and volunteerism. 
• Ensure timely resolution of escalated customer concerns while upholding the Banks values and reputation 

Risk and Compliance

• Ensure all branches operate in compliance with internal policies, procedures and external regulatory requirements
• Partner with internal audit, compliance, and retail administration to address findings and maintain operational integrity with all branches

JOB REQUIREMENTS

• Ability to lead, train, coach, and motivate staff; strong ability to multi-task in a busy environment; solid organizational and time management skills. 
• Demonstrated management experience including selecting, developing and evaluating performance of employees
• Possess excellent oral, written, and presentation skills and a pleasant customer facing attitude to support regular interaction with internal staff, external vendors, and service providers.
• Accuracy and attention to detail are essential; sense of urgency in responding to customers is critical. 
• Knowledge of banking structures, resources, policies and procedures
• Self-motivated, enthusiastic and maintains a positive attitude. Ability to adhere to Needham Bank’s Core Values ( Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing )

EDUCATION & EXPERIENCE

• 10+ years of progressive management and leadership experience required
• Bachelor’s degree and/or equivalent work experience
• Strong knowledge and understanding of retail compliance controls & policies 
• Excellent sales skills
• Excellent client communication skills

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short- and long-term disability insurance, tuition reimbursement, and an Employee Assistance Program.  We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer.  Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.