Customer Experience (CX) Customer Care, Ford Energy

We made history, and now we work to transform the future – for our customers, our communities, and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. In this position... We are seeking a polished and organized Customer Experience Lead to join our communications and marketing team. You will serve as the architect of memorable experiences for prospective and existing Ford Energy customers, building trust and deepening relationships through thoughtfully curated interactions that reflect the caliber of the Ford Energy brand. The ideal candidate has a proven track record in high-touch client relations with strong attention to detail, professional etiquette and communication skills. This role requires resourcefulness to navigate a large, complex parent organization and unlock unique Ford assets in service of Ford Energy’s marketing and sales mission. You will also lead Ford Energy’s merchandise strategy development and execution, requiring vendor and budget management and a sharp eye for brand-consistent product design. This position will report to the Ford Energy Marketing Manager and partner closely with the Ford Energy sales team.