Customer Service Representative

Position: Customer Service Representative Location: Rochester NY Shift: M-F 8:00am - 5:00pm Pay Rate: $17.00 - 22.00/hr. Job Summary The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues. Position are available in the following areas: Accounting (Tax, A/P, A/R, Payroll) Collections / Recovery Insurance Products and Services Job Description Respond promptly to customer inquiries via phone, email, or chat Handle and resolve customer complaints with professionalism and efficiency Provide accurate, valid, and complete information by utilizing the appropriate tools and resources Process customer orders, forms, applications, and service requests Maintain a positive, empathetic, and professional attitude at all times Follow up with customers to ensure issues are resolved and satisfaction is achieved Keep detailed records of customer interactions, transactions, comments, and complaints Collaborate with internal departments to ensure customer concerns are addressed in a timely manner Stay informed and knowledgeable about company products, services, and policies Job Qualifications Minimum of 2 years of experience in customer service Associate's degree preferred, or equivalent work experience Strong communication skills (verbal and written) Ability to remain calm and professional in stressful situations Proficiency with computers and customer service software Knowledge of Microsoft Office (Word, Excel, Outlook) is required Excellent problem-solving skills and attention to detail Ability to work independently as well as part of a team Required Skills / Certifications Authorized to work for any employer in the US. Knowledge of Microsoft Office (Word, Excel, Outlook) is required Excellent problem-solving skills and attention to detail Strong communication skills (verbal and written) Equal Opportunity Employer. M/F/D/V Employment Type: Full Time