Patient Experience Concierge

We are supporting our client to fill a fully-onsite, temporary-to-permanent Patient Experience Concierge role in an exclusive executive healthcare center in New York City.

Are you a hospitality professional, luxury customer service star, or executive coordinator looking to bring your white-glove service expertise into a premium healthcare setting? This position goes far beyond standard reception or transport—it combines the sophistication of high-end hotel hospitality with the organization and precision of executive healthcare delivery. If you are interested in learning more about this opportunity, apply today! 

salary: $30 - $33 per hour
shift: First
work hours: 6:45 AM - 2:45 PM
education: High School

Responsibilities

• Greet patients upon arrival, guide them through exam rooms and lounges, and oversee their schedule throughout multi-service executive health visits (managing 2 to 6 VIP patients daily)
• Maintain warm, articulate, and reassuring communication; explain procedure expectations clearly to put patients at ease
• Proactively anticipate needs, manage appointment pacing, and ensure tests and consultations proceed smoothly and on schedule.
• Prepare and handle patient documentation (including consent forms such as CAT scan forms), update digital files, and support front-desk operations.
• Utilize assigned HP workstations and iPads to access patient files, schedule details, Microsoft Office, Adobe, and Athena EMR software.
• Work cohesively within a multi-departmental team structure in a collaborative bullpen environment

Skills

• Patient Support
• EMR
• Greeting Patients
• Patient Scheduling

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.