EUC Support Engineer

TECEZE

Anaheim, CA

Requirement Details:

Title: EUC Support Engineer

Location: Anaheim, CA / Onsite

Schedule: One day per week (Every Wednesday only)

Duration: Through December 2026

This is not a full-time or regular contract role; it is a weekly onsite support role (1 day per week).

Job Description:

An EUC Support Engineer provides onsite and remote technical support to end users, ensuring smooth IT operations and high user satisfaction.

Key Responsibilities:

Install, configure, and troubleshoot Windows 10/11 and macOS systems
Provide L1/L2 desktop and laptop support
Manage Active Directory user accounts and permissions
Support Microsoft 365, Outlook, Teams, and collaboration tools
Configure printers, scanners, and peripheral devices
Perform hardware upgrades (RAM/SSD), imaging, and OS deployment
Provide basic network support (LAN, Wi-Fi, VPN troubleshooting)
Handle tickets using ServiceNow or similar ITSM tools
Support meeting room and conference room setups
Coordinate with network/server teams for escalations
Maintain asset inventory and documentation

Required Skills & Qualifications:

Strong knowledge of Windows 10/11 and macOS environments
Experience in desktop support and troubleshooting
Basic understanding of networking (IP, DNS, DHCP)
Familiarity with remote support tools
Knowledge of antivirus and endpoint security tools
Experience with ITSM tools (ServiceNow, Jira, etc.)

Preferred Qualifications:

Associate’s or Bachelor’s degree in IT / Computer Science
Certifications such as CompTIA A+ or Microsoft certifications
Experience in EUC / Desktop Support environments

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Vacancy posted 10 minutes ago

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