IT Help Desk Supervisor

Position Overview

Ultimate Staffing Services is actively seeking an experienced IT Help Desk Supervisor to join their client's team in Anaheim, CA. This role is a direct hire, permanent position and offers a fully onsite working environment. The IT Help Desk Supervisor will play a crucial role in ensuring efficient IT operations, serving as a key escalation point for Level 2 Service Desk support.

Responsibilities

• Serve as a key escalation point for Level 2 Service Desk support, resolving complex issues related to workstations, printers, networking, and mobile devices.
• Manage and maintain service tickets, ensuring timely resolution and proper documentation.
• Proactively monitor and support network performance across multiple locations.
• Maintain and optimize workstation performance to ensure reliability and uptime.
• Support and monitor ERP systems to ensure uninterrupted business operations.
• Administer and maintain Windows server environments.
• Assist with configuration and support of VoIP phone systems.
• Lead user onboarding, including system setup and access provisioning.
• Provide training and guidance to end users, including support for new tools and system rollouts.
• Assist with IT projects, system deployments, and upgrades.
• Maintain accurate inventory of IT assets and ensure systems are up to date.
• Create documentation and "how-to" guides to enhance user self-service.
• Support process improvements and contribute to overall IT team effectiveness.

Qualifications

• Minimum 3+ years of IT support experience, including Level 2 help desk or advanced support responsibilities.
• Bachelor's degree in IT or related field preferred.
• Experience working in multi-site or fast-paced environments.
• Demonstrated ability to handle escalations and take ownership of technical issues.

Preferred Skills

• Experience with Microsoft Intune, SharePoint, and Azure.
• Familiarity with Active Directory and user administration.
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VPN).
• Experience supporting VoIP systems.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple priorities and support tickets effectively.
• Clear communication skills with both technical and non-technical stakeholders.
• Team-oriented with the ability to mentor or guide junior team members.

Required Work Hours

Monday to Friday, 8:00 AM - 5:00 PM

Benefits

The position offers an extensive benefits program that includes:

• Medical, Dental, and Vision Insurance
• Life and Long Term Disability Insurance
• 401k with matching
• Profit Sharing
• Paid vacation, Personal Time, and Paid Holidays

Salary: $35/hr MAX

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.