Outbound Call Center Manager
$24 - $35 per hourGold Coast Dental | La Habra
Are you tired of being held back from implementing your ideas to dramatically improve the outbound/marketing call center team you’re currently managing? It’s time to unleash your potential! This is a new position for Gold Coast so we’re looking for someone with experience to come in and help set things up. Through our social media ads and other sources we receive a large number of dental leads. These are currently being called/worked by an outside company and we’re looking to bring this functionality in house.
TitleOutbound Call Center Manager
Job DescriptionKey Responsibilities:
Team Leadership & Management"
Recruit, train, and manage a team of outbound call center agents.
Set performance expectations, monitor KPIs (e.g. call volume, conversion rates, appointment setting), and provide coaching and feedback.
Conduct regular team meetings and one-on-one performance reviews.
Operational Oversight:
Develop and implement scripts, workflows, and best practices to maximize patient conversions and satisfaction.
Ensure compliance with HIPAA and internal patient communication guidelines.
Monitor call center technology systems and collaborate with IT to resolve technical issues.
Campaign Management:
Design, launch, and track outbound campaigns focused on patient reactivation, new patient acquisition, and drip marketing to existing patients.
Coordinate with marketing and front-office teams to align goals and messaging.
Reporting & Analysis:
Generate and analyze daily, weekly, and monthly performance reports.
Identify trends, areas of improvement, and recommend strategic adjustments.
Present regular updates and performance insights to senior leadership.
Salary Rangefull-time $24 - $35 per hour
Salary based on Experience.
Shift & ScheduleWork Hours:
• Monday to Friday, 8-hour shifts
Requirements- Experienced Dental Receptionist / Admin (3+ years)
Qualifications:
3+ years of experience managing an outbound call center, preferably in a healthcare or dental setting.
Proficient with CRM systems, call center platforms (e.g., RingCentral, Five9), and Microsoft Office Suite.
Knowledge of dental procedures, terminology, and insurance is a plus.
Ability to multitask in a fast-paced, patient-focused environment.
Preferences- Open Dental
Preferred Skills:
Experience with Open Dental practice management software.
Bilingual in English and Spanish is a plus.
Familiarity with HIPAA compliance and healthcare regulations.
Hiring Process[1] Please apply through the Jobley application form
↓
[2] A recruiter will contact you to schedule an interview
↓
[3] Interview
↓
[4] Job offer
↓
[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.
*The average time from application to job offer is about one week to one month.
*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.
Jobley Bonus$75
If you land this job through Jobley, you will be eligible for a jobley bonus.
- ...Job Description Job Description Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance... ...Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service...SuggestedWork at officeWeekend workAfternoon shift
$75k - $110k
...knows how to proactively generate business opportunities. We are looking for organized, self-motivated sales professionals who can manage accounts, support executive leadership, and help drive continued growth across wholesale and retail channels. Responsibilities:...SuggestedFull timeWork at office$99k
...the role ~ We are hiring motivated sales professionals for a Junior Account Executive role. This position focuses on outbound calling, qualifying warm leads, and supporting the sales process . This is a high-activity, performance-driven role with a...SuggestedAmerican Alternative Assets
Rowland Heights, CA7 hours ago$65k - $85k
...care of our customers. If you are looking for somewhere to call home, you might have just found it - apply today! Thank you,... ...and pest control company, is now seeking an experienced Call Center Manager to join our team. Were growing at a rapid pace and are looking...SuggestedFull timeCasual workLive outWork at officeMonday to Friday$18 - $20 per hour
...be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner... ...members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on...SuggestedWork at officeThe Joint Chiropractic
Brea, CA2 days ago$18.74 per hour
...services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint... ...converting new and returning patients into members Answer phone calls and assist with appointment scheduling and patient inquiries...Hourly payFull timePart timeWork at officeThe Joint Chiropractic
Whittier, CA23 hours ago- A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong...
- ...new logo accounts from both inbound and outbound lead sources. What’s In It for Me? We... ...Utilize outbound sales channels such as phone calls, emails, and LinkedIn to proactively... ...capture opportunities in emerging markets. Manage and report monthly/quarterly forecasts...Contract workWork at officeRemote workWork from homeHome office
WhoisXML API
West Covina, CA1 day ago $80k - $130k
...energy, tenacity, relevant industry experience and good project management skills. Although this job is remote the ideal candidate would... ...in Anaheim, CA. Essential Functions Conduct extensive outbound sales efforts to secure business with targeted prospects and accounts...Work at officeLocal areaRemote workWhittle Corp
Anaheim, CA4 days ago- ...to self-source leads through a combination of prospecting, cold-calling, and networking with a true hunter mentality You align with... ...include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad. More...Weekly payFull timeLocal areaRemote workVisa sponsorshipFlexible hours
Xplor Pay
Brea, CA4 days ago - ...ready to contribute to the growth and success of a top workplace like PacMin Studios? We are in search of a full-time Junior Account Manager who is eager to make an impact at work and in the community. We offer career growth opportunities, as well as a full benefits...Full timeWork at office
PACMIN STUDIOS
Fullerton, CA3 days ago - A leading payment solutions provider is seeking motivated sales professionals to join their team. This role is commission-based, allowing for unlimited income potential while offering flexibility in your schedule. Responsibilities include visiting businesses to promote...Remote work
Xplor Pay
Brea, CA4 days ago $16 - $35 per hour
...assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff,...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Rowland Heights, CA2 days ago$250k
...providing products. Travels throughout assigned territory to call on regular and prospective customers to solicit sales orders in... ...and current customers with corporate and regional sales management approval. Develops and maintains relationships with all key...Work at officeAfternoon shiftEarly shiftMOC Products Company, Inc.
Whittier, CA3 days ago$17.9 - $18.4 per hour
...you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra... ...as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX
La Habra, CA3 days ago$50k - $80k
...thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer... ...CRM systems to document sales activities, scheduling, customer calls and reporting Monitor competitive landscape by understanding...Full timeWork experience placementImpact Floors of Texas LLC
La Mirada, CA4 days ago$82k - $90k
...Job Description Job Description An Account Sales & Service Manager serves as the primary point of contact between the company and its clients, ensuring that customers receive exceptional service and support. You will manage client relationships, address their needs...Local areaShepard Bros
La Habra, CA1 day ago- ...Job Description Job Description TikTok Account Manager The E-Commerce Account Manager (TikTok Shop) will be fully responsible for managing and growing Sunny Health & Fitness’s TikTok Shop presence. This role will oversee platform performance, sales growth, inventory...
Sunny Distributor Inc
Hacienda Heights, CA1 day ago $66.5k - $100k
...-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world. Job Title: Account Manager – Consumer Retail Pay Range: $66,500 - $100,000 Location: City of Industry, Los Angeles Description: Account Manager – Consumer...ApprenticeshipLocal areaWork visaMSI Computer
Rowland Heights, CA1 day ago$120k - $150k
...distributor of GMP production chemicals with expertise and focus in the biotechnology, pharmaceutical, and diagnostic markets. The Account Manager is responsible for sales activities for our pharmaceutical group, from lead generation through close, in an assigned territory....Work at officeHawkins
Fullerton, CA3 days ago$140k - $147k
...Description Join Syneos Health, in partnership with Luye Pharma USA Ltd., as a Psychiatric Account Manager and become a part of a fast-paced and challenging environment where our compassion and dedication drive us to meet the unique needs and goals of our clients. The...Local areaFlexible hoursDiversityJobs Inc
Whittier, CA23 hours ago$125k
...Our client, a private label manufacturer in the food and beverage space, is seeking a Senior Account Manager to join their team. This role will involve owning assigned accounts, boosting profitability, and helping to expand market share. Experience working at a private...Full timeRemote workStrategic Employment
Whittier, CA4 days ago$90k - $120k
At Golden West Packaging Group, our people are at the heart of everything we do. We believe that great work happens when employees feel valued, supported, and empowered to grow. As a company built on collaboration, innovation, and continuous improvement, we offer an environment...Work experience placementGOLDEN WEST PACKAGING GROUP
Hacienda Heights, CA1 day ago$75k - $100k
...Job Title - Account Manager MUST HAVE Aerospace/ Defense Exp. Company Location -Near Fullerton, CA On-site, Full Time... ...product and manufacturing processes Lead weekly/daily status calls to review priorities and resolve issues Serves as the primary...Full timeContract workWork at officeLocal areaRelocationINTEGR8STAFF LLC
Brea, CA2 days ago$70k - $72k
...,000.00 Position Overview This role is responsible for managing Employee Benefits programs for Japanese corporate clients. The... ...discretion No direct sales activity required (no proactive outbound sales) Required Qualifications Native-level Japanese language...Triup, Inc
Cypress, CA3 days ago- ARM Enterprises in La Mirada, California is looking for a dedicated Customer Service Manager to enhance customer satisfaction. The successful candidate will effectively prioritize and resolve customer issues, manage multiple projects simultaneously, and collaborate with...
$20 - $22 per hour
...blend of inbound support and proactive outbound outreach. You will be the face (and... ...include: Engagement: Manage a high volume of outbound calls with a friendly, professional demeanor... ...re looking for includes: Call Center Expertise: Proven experience managing...Hourly payParent Education Bridge for Student Achievement Foundation
South El Monte, CA4 days ago$80k - $120k
...-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world. Job Title: Account Manager - Regional Retail Sales, Systems Pay Range: $80,000.00-$120,000.00 Annually Location: City of Industry, CA or Remote...Temporary workApprenticeshipLocal areaImmediate startRemote workWork visaMicro-Star International
Rowland Heights, CA3 days ago$19 per hour
...In this role, you will take inbound and outbound calls, communicate with customers to identify... .../GED Previous experience as a call center representative, or inside sales representative... ...Familiarity with Customer Relationship Management (CRM) programs Ability to work well...Hourly payParent Education Bridge for Student Achievement Foundation
South El Monte, CA2 days ago$80k - $90k
...-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world. Job Title: Account Manager - Retail/ E-tail Pay Range: $80,000 - $90,000 (Annual) Location: City of Industry, Los Angeles Description: Account Manager...Contract workApprenticeshipInternshipLocal areaWork visaMSI Computer
Rowland Heights, CA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Outbound Call Center Manager. Be the first to apply!
