Resort Valet Operations Manager

Job Description

Job Description

ABOUT OUR ROLE

The Resort Valet Operations Manager serves as the operational leader of all valet parking and bell services and functions for the property. This position oversees daily parking operations, ensures exceptional guest service standards, and provides consistent leadership coverage for both AM and PM shifts.

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The Resort Valet Operations Manager reports directly to the Guest Services Manager and is responsible for ensuring that either the Manager or a Supervisor is on duty at all times to lead the bell and valet team. This role combines hands-on leadership with administrative oversight, financial accountability, and team development.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL

FUNCTIONS

• Oversee all valet and parking operations across AM and PM shifts
• Lead, train, and supervise valet attendants and bell team members
• Ensure consistent service standards and exceptional guest experiences
• Manage weekly scheduling to ensure proper leadership coverage
• Recruit, hire, onboard, and develop team members
• Conduct performance evaluations and provide coaching and corrective action when necessary
• Handle guest concerns, service recovery situations, and VIP arrivals
• Monitor labor costs, productivity, and operational efficiency
• Oversee cash handling, ticket control, and revenue reconciliation
• Maintain vehicle safety standards and incident reporting procedures
• Ensure compliance with all property policies and safety regulations

QUALIFICATIONS

• Minimum 3 years of valet, parking, bell services, or hospitality leadership experience
• Strong leadership, organizational, and decision-making skills
• Exceptional guest service and communication abilities
• Experience managing schedules and labor budgets
• Ability to lead in a fast-paced, high-traffic environment
• Valid driver’s license with clean driving record
• Flexible availability including mornings, evenings, weekends, and holidays

PHYSICAL

REQUIREMENTS

• Ability to stand and walk for extended periods (up to 8+ hours per shift)
• Ability to run or jog short distances when retrieving or parking vehicles
• Ability to lift, carry, push, and pull up to 50 pounds (luggage, equipment, signage, etc.)
• Ability to bend, stoop, kneel, crouch, and reach frequently
• Ability to enter and exit a wide variety of vehicles, including low-profile and oversized vehicles
• Ability to safely operate both automatic and manual transmission vehicles (if applicable)
• Ability to work outdoors in varying weather conditions (heat, cold, rain, wind, etc.)
• Ability to tolerate vehicle exhaust and moderate traffic exposure
• Manual dexterity sufficient to handle keys, tickets, handheld devices, and radios
• Visual acuity to operate vehicles safely and monitor surroundings
• Hearing ability to communicate effectively in a high-traffic environment

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

-

-

Dental (with company contribution)

Eligible

-

-

Vision (with company contribution)

Eligible

-

-

Paid Time Off

Eligible

-

-

401(k) (with company match)

Eligible

Eligible

-

Sick Time

Eligible

Eligible

-

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$50,000 - $60,000

JOB STATUS

Seasonal or Regular, and Full Time or Part Time

FLSA

Non-Exempt or Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.