Customer Service Specialist

Customer Care Specialist – Banking Support (Contract-to-Hire) Locations: Fully onsite in Hales Corners, WI Pay Rate: $19 to $20 /Hr on W2 Schedule: Monday–Friday between 8:00 AM – 9:00 PM CST and Saturdays 8:00 AM – 5:00 PM CST. Typical shifts include 10:00 AM – 7:00 PM, 11:00 AM – 8:00 PM, and 12:00 PM – 9:00 PM. Assignment Duration: 4-month contract with potential for full-time conversion based on performance, attendance, and business needs. Job Overview We are seeking Customer Care Specialists to support a large-scale banking system conversion and customer transition related to the American National Bank merger. In this role, candidates will provide high-quality customer service by assisting customers with account-related inquiries, troubleshooting basic issues, and escalating more complex concerns to senior representatives when necessary. This is a fast-paced, customer-facing opportunity ideal for candidates with previous call center or customer support experience and an interest in the financial services industry. Key Responsibilities Handle inbound customer calls related to banking system conversion and account transition activities Assist customers with account access, login support, and general troubleshooting Identify, diagnose, and document customer issues accurately Escalate complex concerns to senior support representatives when appropriate Maintain professionalism and deliver excellent customer service during all interactions Navigate multiple systems and tools efficiently while documenting customer information Follow established procedures, compliance standards, and service expectations Qualifications 1–2 years of customer service or call handling experience required Previous experience with account access support, issue resolution, and escalation management preferred Financial services or banking experience is a plus Strong communication and problem-solving skills Ability to work in a structured, high-volume environment Comfortable working fully onsite and flexible scheduling within operating hours PrideGlobal and its affiliates offer eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #J-18808-Ljbffr