Account Manager

Job Description

Job Description

Founded in 2018, eCommerce Scaling Secrets is the largest community of intermediate-advanced eCommerce entrepreneurs and brand owners. We help eCommerce entrepreneurs grow revenues/profits and find unique scalable advantages in a competitive market. 

 

Role:

This individual’s primary role and responsibility is to provide expert assistance to clients, guide clients through the program, and help them scale their business. We will rely on you to identify pain points with clients before they become issues and turn into unhappy clients. You will manage the entire lifecycle of the client and be their main point of contact, assisting them in any way they need to reach their goals.

PRIMARY RESPONSIBILITIES:

The Account Manager's responsibilities include but are not limited to:

• Manage 40-60 clients for their entire lifecycle in the program 
• Offer support to clients via Zoom calls and messaging support
• Consistently touch base with clients throughout their journey in the program
• Track all client communication timely and accurately in HubSpot
• Assist in the evolution of the client lifecycle to develop a streamlined and structured program

REQUIREMENTS:

• 1+ years of relevant customer service, support, and administrative experience
• A client-first mentality that demonstrates exceptional customer service delivery
• Strong desire and enjoyment in building and maintaining high-touch relationships with clients
• Able to maintain a positive attitude through all types of situations 
• Strong ability to adapt and make ongoing adjustments through a coachable attitude
• Willingness to be flexible with necessary duties in a rapidly expanding company
• Strong organizational skills
• Excellent verbal and written communication skills
• Candidate must be able to multitask and keep up with various tasks at a given time
• Able to effectively manage time and prioritize tasks
• Works well in a team environment with a positive attitude and a strong willingness and desire to help others
• Proactive approach to client and team communication

TOOLS WE USE:

• Efficient with Facebook & Facebook Business Manager
• Hubspot - all aspects
• Zoom
• Kajabi
• Google Suite
• Discord

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