Critical Care Dispatcher Life Flight Network LACP Lima

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

36

Work Shift:

Evenings/Nights (United States of America)

Mercy Health

About Us

As a faith-based and patient-focused organization Mercy Health exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Mercy Health seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Dispatcher LACP Lima

Job Summary:

Working under the direction of the Director of Flight Operations or delegate the Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio determining appropriate response entering information in the computer-Aided Dispatch System selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Essential Functions:

• Provides accurate information and assistance to callers to facilitate transport requests.
• Follows established guidelines or use best judgment for matching transport request with most appropriate service.
• Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
• Coordinates placement of patients at Hospitals
• Performs vehicle-tracking functions during the transport process.
• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely professional and courteous manner.
• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration transport teams requesting agencies hospital staff physicians and public safety personnel.
• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.
• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately.
• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.
• Activates transport teams and accurately relays information concerning the location and condition of the patient when possible. Initiates appropriate protocols regarding notification and determination of patient destination.
• Maintains knowledge of the Emergency Response Plan. Participates in quality management emergency-procedure testing and annual Emergency Response Plan drills.
• Demonstrates a working knowledge of all policies procedures and protocols for operation of the program and regulated transport activities. Has a functional understanding of state and local EMS regulations local EMS structure and protocol and procedures in service area.
• Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Education:

High School Diploma or GED (required)

Associates degree (preferred)

Licensure/Certification:

• FEMA (Federal Emergency Management Agency) Incident Command Service (ICS) Certifications: 100 and 200 (required within 6 months of hire)
• Basic Life Support (BLS) (required within 6 months of hire)
• Emergency Medical Dispatcher (EMD) (required within 12 months of employment based on specific department responsibilities)
• International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred but required within 12 months of employment)
• EMT or Paramedic (preferred)

Experience:

1 year of experience in Emergency Medical Systems or healthcare/public safety related field (preferred)

1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135 or helicopter air ambulance dispatching or previous EMS/Public Safety dispatching experience (preferred)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Critical Care Dispatch - Life Flight Network

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly a ll applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .