Customer Service Supervisor

Overview CL&D, a division of ProMach, offers an exciting opportunity for a Customer Service Supervisor based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home. As a Customer Service Supervisor, you lead a team responsible for managing customer accounts, handling service inquiries, and ensuring a high level of customer satisfaction. You’ll partner closely with Sales, Account Services, and Operations to support customer needs, resolve issues, and drive continuous improvement across our service processes. In This Role, You Will Lead, coach, and support a team focused on customer service and account management, driving strong performance and accountability Provide training, feedback, and ongoing development to help your team succeed Serve as a key support resource for customer accounts, ensuring timely issue resolution and exceptional service Oversee order processing from start to shipment, ensuring accuracy and alignment with customer expectations Partner with Sales and Operations to support product launches, design changes, and evolving customer needs Monitor customer service performance metrics and identify opportunities to improve response times, quality, and satisfaction Address escalated customer concerns related to pricing, quality, technical details, and workflow processes Drive process improvements and help standardize workflows to improve efficiency and team effectiveness Qualifications An Associate’s or Bachelor’s degree preferred 3–5 years of experience in customer service and leadership roles Experience in a customer‑facing role, ideally within manufacturing, printing, or a related industry Strong problem‑solving skills and the ability to manage multiple priorities in a fast‑paced environment Excellent communication and interpersonal skills to build relationships internally and with customers Proficiency with Microsoft Office and familiarity with ERP and CRM systems The ability to analyze order data and communicate both financial and operational impacts Strong attention to detail, organization, and time management skills Benefits Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. There is no waiting period for benefits – you are eligible on your first day of employment. Equal Employment Opportunity ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr CL&D