Patient Service Coordinator-Outpatient Radiology - 140237

#140237 Patient Service Coordinator-Outpatient Radiology

UCSD Department of Radiology is one of the most innovative and productive academic departments in the country, offering challenging career opportunities in the diverse areas of advanced educational programs, cutting-edge research, and state-of-the-art services for clinical and translational studies. The department is committed to offering a dynamic learning environment and growing opportunities to its talented and dedicated employees.

Under general supervision, responsible and accountable for key activities associated with the Department of Radiology imaging scheduling system for multiple locations. Schedules exams and procedures, processes paperwork, verifies and obtains authorizations for all outpatient exams, assists staff and patients, provides directions, and answers a multi-line phone system. Provides patient care and clerical support to Technologists, transport patients as needed and assist in ordering and maintaining supplies. Performs other related functions as required.

UCSD Layoff from Career Appointment: Apply by 06/26/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

Minimum Qualifications

• Graduation from high school and three (3) years of related/relevant experience or an equivalent combination of education and experience.
• Commitment to get BART within six (6) months of hire date.
• Demonstrated knowledge of health information and medical terminology. An emphasis in Radiology is preferred.
• Demonstrated experience in insurance authorization (Medi-Cal, TAR, Medicare, HMO).
• Demonstrated experience working in a clinic front/desk reception area with multiple phone lines and a large volume of incoming calls.
• Demonstrated experience working in a clinical setting dealing with patients and related personnel.
• Demonstrated experience using patient scheduling systems, information retrieval, and data entry. Knowledge of medical records management.
• Proficiency in the use of database management and word processing software in a MS Office environment. Demonstrated skills in Word, Excel, PowerPoint, internet, and email.
• Demonstrated ability to maintain confidentiality and patient privacy.
• Excellent interpersonal and communication skills, including tact, diplomacy and flexibility, dealing with diverse personalities and situations. Demonstrated experience to provide excellent customer service.
• Strong organizational skills with the ability to prioritize tasks. Ability to work under pressure calmly and efficiently, cope with variable workloads, and simultaneously keep track of many diverse activities, requests and directions.
• Demonstrated ability to take initiative and responsibility for assigned functions and carry tasks through to completion.
• Excellent knowledge of the English language including proper spelling, grammar and punctuation.
• Demonstrated active listening skills and ability to act upon patient's concerns with a caring demeanor. Ability to accurately assess urgency of problems and act accordingly.

Preferred Qualifications

• Three (3) years of relevant experience in a large, complex healthcare or clinic setting.
• Knowledge of UCSD Medical Center and School of Medicine policies and procedures.

Special Conditions

• Employment is subject to a criminal background check and pre-employment physical.
• Must be willing to work variable hours/shifts, including weekends, overtime, and holidays per business need.
• Must be flexible to travel and work in multiple locations, with access to reliable transportation.

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.49 - $34.17