Customer Service Specialist

Job Title

Our assets are our people, reputation and capital: We make a concerted effort to identify and recruit the very best person for each job. We hire our people one by one. In a service business, we know that without the best people we cannot be the best dealership group. We want to be big enough to handle any request from our customers effectively while being small enough to maintain the personal attention, loyalty, camaraderie, and morale among our employees that we all treasure and that contributes greatly to our success.

Responsibilities

• Cashier Parts, Service, and Sales customers
• Accurately maintaining and balancing a cash drawer and accounting of days "Cash Sales".
• Handling change, Petty Cash, and other cash transactions.
• Running credit card transactions accurately.
• Receipting credit cards, cash, and checks into CDK.
• Receipting Warranty Payments.
• Answer incoming calls and provide information/transfer calls to appropriate departments.
• Accurately and Timely Stocking in Factory Vehicles - Creating key tags, window tags, and folders for Service and Sales.
• Enter Factory Vehicles into the NYS VERIFI System.
• Maintaining Gas Receipts.
• Service Repair Order Filing.
• Ordering Supplies.
• Maintaining a clean and stocked Customer lounge.
• Maintaining a friendly demeanor under pressure with All customers and Staff.
• Assisting Dealership Administrator/Title Clerk with any duties throughout the day.

Qualifications

• Prior accounting experience (preferred)
• CDK experience (preferred)
• Excellent verbal and written communication skills
• Strong attention to detail and ability to accurately process and manage large amounts of data
• Self-motivated enthusiastic/career-oriented presence in a team environment

We Offer

• Competitive hourly pay based on experience
• Medical, Dental and Vision and 401(k)
• Opportunity to grow within organization
• Equal Opportunity Employer