Executive Director — AEP Applicant Services

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Digital Acquisitions and Enablement Platform organization, you will lead the Applicant Onboarding product area, owning strategy, roadmap, and execution to modernize and scale end-to-end applicant services. You will drive innovation that improves applicant outcomes, increases operational efficiency, and strengthens risk and controls—while advancing a self-service, platform-first model that enables Lines of Business to launch and evolve onboarding experiences faster and more safely.

This role requires a product leader who combines deep technical credibility (including strong AI/GenAI literacy) with executive-level communication skills to engage confidently with Lines of Business product customers, operations, technology, and control partners.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities.
• Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
• Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks.
• Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently.
• Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services.
• Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
• In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements.
• Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills.
• Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives.
• Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
• Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Demonstrated leadership delivering self-service platforms and reusable capability models at scale.
• Strong applied AI/GenAI product delivery experience (use-case selection, measurement, governance partnership, monitoring, and responsible rollout).
• Confident executive presence with the ability to secure sponsorship, align diverse stakeholders, and communicate market and strategy narratives effectively.
• External industry engagement (forums, panels, standards groups) relevant to onboarding/applicant services.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.