Client Success Associate

Office Based Role In Shreveport, LA

The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.

Essential functions include:

• Responding to client inquiries about quality and timely updates, providing excellent customer service
• Collaborating with internal teammates and carriers to efficiently solve problems and provide client solutions
• Engaging with clients via phone and email to offer valuable industry updates and news
• Troubleshooting technical issues on behalf of clients and working with IT to provide resolution
• Assisting with client reporting needs and providing additional data as requested by internal teammates
• Building relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
• Prioritizing daily workload and multi-tasking with a sense of urgency and adaptability
• Working with FAP and carriers for client invoicing and payment resolution
• Documenting client communication and interactions via Salesforce

Qualifications and requirements include:

• Strong communication skills, both verbally and written
• Empathy and passion regarding customer service
• Detail-oriented, with the ability to gather and organize data
• Enthusiastic and self-motivated to go the extra mile
• Ability to work in a team environment that requires flexibility
• Confident, persistent and results-oriented
• Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel

Education/experience includes:

• High school diploma or GED, required
• Knowledge of customer service, sales, marketing, business, or related field
• Preference given to those with experience or studies in transportation/logistics

Working conditions include sitting in front of a computer for long hours at a time which may cause eye irritation or muscle strain. This position does not require any strenuous or physical activity. Customary work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.

AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.