Retail Assistant Store Manager

Retail Assistant Store Manager

$13.00 to $16.50 per hour plus a commission structure that pays you for every transaction processed. Retail associates can earn up to 8% on transactions, amounting to an additional average of $3.85 per hour on top of the hourly rate.

Perks and Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: Employees granted one week of paid vacation after six months of full‑time service; additional weeks at one year and each subsequent anniversary, adjusted per state/local requirements.
• Sick/Personal: Eligible employees granted 8 hours after six months then 16 hours each following anniversary, adjusted per state/local requirements.
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year available to full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Payrates will not be below any applicable local minimum wage requirements.

Position Summary

Assistant Store Manager with a minimum of six months of management/3rd key experience. Responsible for day‑to‑day operations, fostering a positive and productive environment, partnering with the Store Manager to lead and develop employees, recruit and retain top talent, maximize financial goals, and manage customer relations.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and ensure asset protection procedures are followed.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Maintain operating standards that meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees about mission and profit objectives.
• Stay up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Capable of lifting up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and attain firearms certification.
• May be asked to assist customers outside the building or retrieve products in exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Flexible to work in multiple locations as business needs dictate.
• Flexible to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours per week; hours are not guaranteed.
• Computer literate; able to operate POS systems and common office machines.
• Strong multitasking, organizational, and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Commission Plan Information

Assistant Store Managers have the potential to earn 2-8% commission based on personal gross profit. More details will be provided during the interview.

Additional Information

The information included is not intended to be an all‑inclusive list. Management may reassign duties at any time.

Binding Arbitration Notice

All employees must agree to a binding arbitration agreement to resolve disputes.

EEO Statement

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.