Inside Sales Facilitator

Job Description

Job Description

Job Summary:

The Inside Sales Representative is responsible for supporting the sales process from initial customer inquiry through order fulfillment. This position serves as an important point of contact for customers, providing timely quotes, consistent follow-up, accurate order processing, and responsive customer service.

The Inside Sales Facilitator will work closely with the Sales Manager, President, and other members of the sales and operations teams to develop customer relationships, support sales opportunities, and ensure a smooth customer experience throughout the sales and order fulfillment process.

Key Responsibilities

·         Prepare and generate accurate, professional customer quotes based on customer requirements, product specifications, pricing, and lead times for customers outside of a specific sales territory.

·         Follow up on outstanding quotes and sales opportunities to answer questions, determine customer needs, and help move opportunities through the sales process while updating your Sales Managers and President of ISI.

·         Maintain regular communication with customers regarding quotes, orders, product availability, lead times, and other sales-related matters.

·         Participate in Microsoft Teams meetings with the President and Sales Manager for sales calls, particularly with customers and prospects that are not assigned to a specific sales territory.

·         Assist the President and Sales Manager with follow-up activities resulting from customer meetings, including revised quotes, product information, scheduling, and other requested materials.

·         Process customer purchase orders and coordinate order fulfillment from receipt through completion.

·         Work with production, operations, purchasing, shipping, and other internal departments as necessary to ensure customer orders are processed accurately and delivered according to expectations.

·         Communicate order status, estimated completion dates, shipping information, and potential delays to customers.

·         Maintain accurate customer, quote, opportunity, and order information within company systems.

·         Assist with incoming customer inquiries by phone, email, Microsoft Teams, and other communication channels.

·         Develop a working knowledge of the company's products, capabilities, applications, and customer base in order to effectively assist customers and identify sales opportunities.

·         Support existing customer relationships while helping develop new accounts and opportunities.

·         Identify opportunities for additional products, equipment, services, or solutions based on customer needs.

·         Coordinate with outside sales personnel when opportunities fall within an assigned sales territory.

·         Maintain organized records of customer communications, quotes, follow-up activities, and open opportunities.

·         Provide general administrative and sales support to the Sales Manager and broader sales team.

·         Assist with sales reporting, customer information, quote tracking, and other sales-related documentation as needed.

·         Perform other duties and responsibilities as assigned in support of the sales team and company objectives.

Qualifications & Requirements

·         Strong written and verbal communication skills.

·         Professional and confident when communicating directly with customers.

·         Strong organizational skills with the ability to manage multiple quotes, orders, and customer requests simultaneously.

·         Detail-oriented with a focus on accuracy in quoting and order processing.

·         Comfortable participating in customer-facing sales meetings and conversations.

·         Ability to follow up consistently and professionally with customers and prospects.

·         Strong computer skills, including proficiency with Microsoft Outlook, Excel, Word, and Teams.

·         Ability to learn technical products and communicate product capabilities effectively to customers.

·         Ability to work collaboratively with sales, operations, production, and management.

·         Self-motivated with the ability to prioritize responsibilities and follow through on open items.

·         Previous experience in inside sales, customer service, sales support, order management, manufacturing, or a related position is preferred.

·         Experience working in an industrial, manufacturing, fabrication, welding, or technical equipment environment is a plus.

Key Attributes for Success

The ideal candidate is responsive, organized, dependable, and comfortable taking ownership of customer requests. This individual should have a customer-first mindset while understanding the importance of timely follow-up and attention to detail.

Success in this position requires someone who can balance customer service with a sales-oriented mentality—ensuring customers receive the information and support they need while actively helping move opportunities from initial inquiry to completed order.

Our Purpose is :

We, the ISI team, will strive to live out the purpose of glorifying god by promoting economic, social and spiritual human flourishing by providing innovative and effective solutions to our clients in the trades related industries

**real solutions for real people performing real work**

Our core values:

1.      Work is a calling – we GET to work here

2.      We will operate with integrity: celebrate our successes and own our failures

3.      We will steward our resources and finances: we will have both a firm footing and a plan for the future

4.      We take care of family: employees, vendors and clients

5.      We will be a source of solutions to our clients, not just a seller of machines

ISI has been in existence since 2002. From inception, the goal of the founders of ISI has been to guide/lead the organization from a firm Biblical worldview. As such, there are some guidelines we operate by that are part of our company culture and are non-negotiable in how we function both as a team and as an organization.

This is an effort to make a clear declaration of who we are as a company and what our culture is so that prior to having an interview with ISI, a person can choose if they would want to associate with an organization that is led by and operates under this type of worldview.

Company Description

ISI has been in existence since 2002. From inception, the goal of the founders of ISI has been to guide/lead the organization from a firm Biblical worldview. As such, there are some guidelines we operate by that are part of our company culture and are non-negotiable in how we function both as a team and as an organization. This is an effort to make a clear declaration of who we are as a company and what our culture is so that prior to having an interview with ISI, a person can choose if they would want to associate with an organization that is led by and operates under this type of worldview.