Mountain Eatery Cafe Attendant - Seasonal - (18+)

Caf Attendant

The ideal Caf Attendant for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Mountain Eatery Cafe team, facilitating a pleasant and efficient dining experience for our guests by listening to the guest and preparing the items as well as ensuring that the station is adequately stocked to ensure a smooth and quick service.

Take and relay food and beverage orders behind a food line

Check on guest satisfaction

Reports guest concerns to a supervisor and strives to correct any issues immediately.

Provide food and beverage product knowledge

Use proper serving techniques

Cleans counters, equipment and general work areas.

Replenishes foodstuffs and supplies in a cafeteria serving line, food bar or storeroom.

Performs simple food preparation

Reports needed supplies and equipment malfunctions for the purpose of notifying cafeteria manager of needed items and repair and/or replacement.

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Work as a team member to ensure our guests have the best possible experience

Understand emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Other duties as assigned by Manager and/or Supervisor

Support Southern Management's Mission, Vision, and Values

Comply with Bear Creek and Southern Management's policies and procedures

Must be at least 18 years of age

Guest service experience preferred

Food and beverage experience preferred

Availability during peak operating times, i.e.: weekends, holidays and special events

Excellent customer service skills

Knowledge of health and safety regulations is preferred

Excellent communication skills required

Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.

Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).

One-on-one (in person)

Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.

Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds

Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

Wetness: Any non-weather-related contact with water or other liquids.

Noise Intensity Level: The noise intensity level to which the worker is exposed in the job: Moderate

Indoor / Office Environment

Bear Creek offers loads of discounts and privileges for our team members.

Skiing and snowboarding

Free rentals*

Free lesson*

Free snow tubing*

Referral Bonus Program

Discounted tickets for Bear Creek events and activities

Discounts on items from the Hotel gift shop and Slopeside Sports retail store

Discounts at the Spa

Discounts at our Restaurants*

1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*

*Some restrictions apply based on availability and season.