Operations Support

Position Title: Operations Support Work Location: Mettawa, Illinois 60045 Assignment Duration: 2 years (Possibility of extension) Work Arrangement: Prefer local candidates who can commute; occasional meetings and some travel between locations required Work Schedule: Monday-Friday, 9:00 AM-5:00 PM (up to 40 hours per week) Work Arrangement: Hybrid - 3 days onsite and 2 days remote Position Summary The Operations Support II position provides operational, administrative, financial, compliance, and systems support to the Insight Farm Support team. This role supports departmental projects and broader operational initiatives requiring accurate tracking, research, follow-through, reporting, system maintenance, stakeholder communication, and issue resolution. This position works within a highly monitored and process-driven environment where accuracy, documentation, organization, and attention to detail are critical. The successful candidate must be comfortable learning complex processes, asking questions when information is unclear, and following established procedures to maintain accurate and auditable records. The role provides direct support for Insight Farm operations, Commercial Data Policy activities, Third Party Agreement tracking, supplier-related compliance activities, project intake processes, and shared operational support. Key Responsibilities Provide day-to-day operational support for Insight Farm, including responding to stakeholder and supplier questions, helping users navigate established processes, and supporting team office hours and coverage needs. Manage and track Commercial Data Policy, Third Party Agreement (TPA), AMA, INTAIC, and related intake activities, including researching supplier and project information, gathering required documentation, monitoring amendments and outstanding items, and following requests through completion. Support project operations across documentation, purchase order submission, compliance, invoicing, reconciliation, user access, and training coordination. Maintain accurate Excel trackers, databases, project records, and supporting documentation; generate reports and organize information for management and team review. Research issues, identify missing information, coordinate with internal stakeholders, suppliers, Procurement, Finance, and other support groups, and track open items through resolution. Maintain complete, organized, and auditable records while following established procedures and confirming requirements when information is unclear. Participate in team meetings and training, build working knowledge of The Organization systems and processes, and adapt as operational requirements change. Qualification & Experience High school diploma or equivalent required. Associate or bachelor's degree is not required; additional education is preferred given the complexity of the work. Proficiency with Microsoft Office applications. Strong written and verbal communication skills. Excellent organizational and time-management skills. Exceptional attention to detail. Demonstrated reliability and consistent attendance. Ability to manage multiple priorities and follow assignments through completion. Ability to work effectively both independently and as part of a collaborative team. Comfort asking questions and escalating when information or requirements are unclear. Strong willingness to learn unfamiliar systems, processes, and procedures. Ability to work accurately within a highly monitored, compliance-focused environment. Systems and Tools Experience with the following is preferred. Direct experience with The Organization-specific systems is not required if the candidate demonstrates strong learning agility: Microsoft Office, with advanced Microsoft Excel proficiency strongly preferred SAP Microsoft Outlook and shared mailboxes Other The Organization procurement, intake, and compliance systems as required Core Skills Advanced Excel and financial/budgeting aptitude Exceptional attention to detail and organization Strong communication and follow-through Reliability and accountability Learning agility, curiosity, and willingness to ask questions #J-18808-Ljbffr Spectraforce Technologies, Inc.