Product Support Analyst

Job Description

Product Support Analyst

New York City· 4 Days Onsite | 1 Day Remote

About the role

We’re looking for a Product Support Analyst to help our product owners and product managers deliver. You’ll be the central coordinator across external partners and internal teams. You’ll track issues, run stakeholder meetings, support testing and turn scattered updates into clear action plans.

This role is built as a launchpad into product ownership and product management . You’ll learn how products are planned, built, tested and rolled out, and take on more ownership as you grow.

What you’ll do

• Support product owners and managers in day-to-day development and delivery
• Coordinate with third-party partners and internal teams on issues, dependencies and milestones
• Organize recurring stakeholder meetings: set agendas, capture minutes, decisions and action items
• Maintain issue trackers for each partner and workstream, and follow up with owners until items close
• Monitor email, Symphony and Teams to spot actions, decisions and emerging risks
• Consolidate updates into clear status reports for product leadership
• Make sure defects, change requests and business questions are documented and routed correctly
• Support testing coordination and delivery readiness
• Help document requirements, delivery decisions and stakeholder feedback

What you bring

• 1–3 years in product support, project coordination, business analysis, operations or a related field
• Strong organization and attention to detail
• Clear, confident written and verbal communication
• Comfort managing many stakeholders, follow-ups and recurring tasks
• Proficiency with Excel, PowerPoint, Outlook and collaboration tools
• A bachelor’s degree
• Curiosity about systems, processes and how products work

Nice to have

• Experience with product development, software delivery or testing
• Jira or similar workflow tools
• Symphony or similar enterprise messaging tools
• Experience working with external counterparties
• Financial services background
• Degree in Computer Science or Data Analytics
• Agile certification (SAFe or similar)

Why join

• A clear growth path toward product owner and product manager roles
• Exposure to the full product lifecycle, from planning through post-release
• Work across teams and partners at a leading global financial services firm