Manager, Operations

Manager, Operations

Zenith is one of Publicis Groupe's largest media agencies, spanning 95 markets globally with US offices in New York, Burbank, Chicago, Atlanta, and Detroit. For more than 30 years, we have been at the forefront of media, helping to evolve and reshape the industry. We are highly regarded as a true agency partner by many high-profile brands for our expertise across numerous categories and wide range of capabilities that are unparalleled in the industry. Clients hire us for our track record of excellence in strategic planning, investment, and measurement. We also have specialist offerings, including content, commerce, multicultural, and future-proofed data capabilities.

The Manager, Operations is responsible for executing core operational processes across client accounts, ensuring delivery excellence, financial accuracy, and adherence to standardized workflows. This role partners cross-functionally with Strategy, Investment, Finance, and Client teams to manage timelines, reporting, and operational execution.

Responsibilities

• Project & Delivery Management
• Own project management and timeline tracking across multiple workstreams
• Ensure all deliverables are completed on time and accurately
• Manage competing priorities and escalate risks proactively
• Financial Operations & Reporting
• Support financial reporting, budget tracking, and billing reconciliation
• Ensure accuracy across systems
• Partner with Finance and offshore teams on reconciliation and QA
• Process Execution & Optimization
• Execute and enforce standardized operational processes and best practices
• Identify inefficiencies and recommend process improvements
• Support implementation of new workflows, tools, and automation
• Cross-Functional Coordination
• Act as key point of coordination across Strategy, Investment, Finance, and Client teams
• Ensure alignment on deliverables, timelines, and dependencies
• Communicate risks and issues clearly to stakeholders
• Systems & Data Management
• Provide support and oversight of operational systems and tools
• Ensure data accuracy and compliance across platforms
• Assist with system troubleshooting and user support

Core Skills & Capabilities

• Strong attention to detail and accuracy
• Ability to manage multiple workstreams simultaneously
• Strong organizational and time management skills
• Analytical mindset with comfort working in data-heavy environments
• Strong communication skills
• Collaborative and solution-oriented

Qualifications

• 1-2 years experience in operations, finance, project management, or data analysis
• Experience in media, marketing, consulting, or similar environment preferred
• Bachelor's degree in Business, Finance, or related field
• Proficiency in Excel and operational systems

What Success Looks Like

• Deliverables consistently on-time and error-free
• Accurate and clean data across systems
• Strong stakeholder relationships
• Process improvements that drive efficiency

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. All your information will be kept confidential according to EEO guidelines. Veterans encouraged to apply.

Compensation Range: USD $50,065.00 - USD $55,000.00/Annually.