Premier Accounts Manager - Enterprise

Premier Accounts Manager – Enterprise

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

The Premier Accounts Manager – Enterprise serves as the strategic relationship lead for a portfolio of high-value nonprofit organizations using Greater Giving's fundraising technology platform to power auctions, galas, golf tournaments, and other mission-driven fundraising events and initiatives.

This role is responsible for helping premier clients maximize fundraising outcomes, deepen platform adoption, and achieve long-term success through consultative partnership, strategic account planning, and proactive support. The Premier Accounts Manager – Enterprise acts as a trusted advisor to nonprofit executives, development leaders, event teams, and fundraising stakeholders, helping organizations execute successful fundraising programs while identifying opportunities for growth and increased platform value.

The ideal candidate combines enterprise account management experience with a strong understanding of nonprofit fundraising, donor engagement, and event-based revenue generation.

Strategic Enterprise Account Management

• Manage a portfolio of Greater Giving's premier nonprofit accounts, serving as the primary relationship owner and strategic advisor.
• Develop customized account strategies aligned with each organization's fundraising goals, event calendar, donor engagement objectives, and long-term mission.
• Build trusted relationships with executive directors, development officers, fundraising teams, event leadership, and board stakeholders.
• Maintain a robust schedule of 1:1 video meetings with premier clients to include account reviews and high-level strategic and consultative support.

Fundraising & Event Strategy Partnership

• Consult with nonprofit partners on best practices for auctions, galas, golf tournaments, special appeals, donor engagement, and event fundraising strategy.
• Help clients maximize fundraising performance through strong software adoption, workflow optimization, and event execution planning.
• Conduct strategic planning conversations before, during, and after fundraising events to identify opportunities for improvement and growth.
• Provide insights and recommendations based on fundraising trends, event performance, and platform utilization.

Customer Retention & Growth

• Drive customer retention, renewals, and long-term partnership growth across premier nonprofit accounts.
• Identify opportunities for expanded platform usage, additional events, premium services, or new product adoption.
• Proactively manage account health and mitigate risks that could impact customer success or retention.

Cross-Functional Collaboration

• Partner closely with customer success, client services, product, sales, and marketing teams to ensure exceptional client outcomes.
• Advocate internally for premier client needs and priorities.
• Coordinate resources to resolve issues quickly, especially during high-stakes fundraising event periods.
• Support Greater Giving's Professional Event Services (PES) operations by conducting pre-event calls with assigned clients who have purchased the option for an onsite PES Coordinator to manage Greater Giving software operations at their event.
• Serve as the PES Coordinator for an average of 6 - 10 client events annually with the ability to travel to these events as needed.

Preferred Qualifications

• Bachelor's degree
• 5+ years of experience in enterprise account management, strategic customer success, nonprofit partnerships, fundraising technology, SaaS, or related fields.
• Experience managing complex customer relationships with multiple stakeholders and long-term account strategies.
• Strong understanding of nonprofit fundraising, development operations, auctions, galas, golf tournaments, or event-based fundraising models.
• Proven success driving retention, renewals, customer growth, or account expansion.
• Experience using CRM and customer management platforms, including Salesforce or similar systems.
• Experience working directly with nonprofits, associations, foundations, or mission-driven organizations.
• Background in fundraising event management, auction technology, donor engagement, or advancement services.
• Familiarity with live fundraising environments, including in-person events and gala logistics.

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