Desktop Support Technician
E-Solutions
Job Summary
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktop/laptop systems, resolving user issues, installing and configuring software, and ensuring smooth day-to-day IT operations.
Key Responsibilities
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktop/laptop systems, resolving user issues, installing and configuring software, and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot hardware, software, VPN, email, and network connectivity issues.
- Install, configure, and maintain Windows and Mac operating systems.
- Support Microsoft Office 365, Outlook, Teams, and other enterprise applications.
- Perform system upgrades, patches, and software installations.
- Manage user accounts, password resets, and access permissions using Active Directory.
- Configure and support printers, scanners, and conferencing equipment.
- Document incidents, service requests, and resolutions in ticketing tools such as ServiceNow or Jira.
- Coordinate with network, server, and security teams for issue escalation and resolution.
- Maintain inventory of IT assets and ensure proper asset tracking.
- Provide excellent customer service and timely issue resolution while meeting SLA requirements.
- Strong knowledge of Windows 10/11 and basic Mac OS support.
- Experience with Active Directory, Office 365, and remote support tools.
- Understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
- Experience with ticketing systems like ServiceNow, Jira, or Remedy.
- Knowledge of hardware troubleshooting for desktops, laptops, and printers.
- Excellent communication and problem-solving skills.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
- Certifications such as CompTIA A+, Microsoft Certified, or ITIL are preferred.
- Experience in corporate or enterprise IT support environments.
- 2+ years of experience in desktop support or technical support roles.
- Experience supporting onsite and remote users in a fast-paced environment.
- Strong interpersonal and customer service skills.
- Ability to prioritize tasks and work independently.
- Team-oriented mindset with attention to detail.
Vacancy posted 9 hours ago
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