Senior Technical Program Manager

Role Description

We are seeking an experienced Technical Program Manager (TPM) to lead complex, cross-functional initiatives across Pismo's core banking, card issuing, and payments platforms. This is a highly technical program leadership role requiring deep understanding of cloud-native architectures, APIs, distributed systems, banking platforms, and payment processing. The TPM will drive execution across engineering, product, architecture, SRE, client delivery, and operations teams to ensure successful delivery of strategic platform initiatives and Tier-1 client programs.

The ideal candidate can engage equally with engineers discussing microservices and event-driven architectures, while also communicating risks, dependencies, and delivery plans to executive stakeholders and clients. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Claude) to support everyday work.

Key Responsibilities

• Program Leadership:
  • Lead complex, multi-team programs spanning core banking, card issuing, ledger, authorization, settlement, disputes, fraud, and payment processing domains.
  • Drive execution of strategic initiatives from concept through production rollout.
  • Establish and maintain program plans, milestones, dependencies, risks, and success criteria.
  • Provide clear visibility to leadership on delivery status, blockers, and mitigation plans.
• Technical Delivery:
  • Partner with Engineering, Product, and Architecture teams to ensure scalable and resilient solutions.
  • Understand and challenge technical designs, architecture trade-offs, and implementation plans.
  • Drive alignment on technical requirements, NFRs, operational readiness, scalability, security, and resiliency objectives.
  • Identify integration, performance, reliability, and operational risks early in the lifecycle.
• Cross-Functional Coordination:
  • Coordinate activities across Product Management, Engineering, SRE, Architecture, Client Delivery, Compliance, and Operations teams.
  • Drive accountability and resolution of cross-team dependencies.
  • Facilitate planning, execution, release readiness, and post-launch reviews.
  • Ensure alignment between business objectives and engineering execution.
• Client-Facing Program Execution:
  • Support strategic client initiatives involving large financial institutions and enterprise customers.
  • Drive readiness for major client launches, platform migrations, and production rollouts.
  • Communicate technical and delivery risks effectively to internal and external stakeholders.
• Operational Excellence:
  • Lead risk management, issue resolution, and escalation processes.
  • Establish metrics and reporting to improve delivery predictability and execution quality.

Qualifications

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
• 8+ years of technical program management, engineering management, or software delivery leadership experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Experience working with global, distributed engineering teams.
• Experience with highly regulated financial environments.
• Working knowledge of Agile, Scrum, and SAFe frameworks.
• Experience with Jira, Confluence, and program management tooling.
• Familiarity with active-active architectures, disaster recovery, resiliency testing, and non-functional requirements.
• Strong understanding of Cloud-native architectures, Distributed systems and microservices, REST APIs and event-driven systems, Public cloud platforms (AWS, GCP, Azure), CI/CD and modern software delivery practices.
• Expertise in risk management, dependency management, and stakeholder alignment.
• Excellent communication and executive presentation skills.
• Demonstrated success influencing outcomes without direct authority.
• Background in software engineering, computer science, or systems architecture.
• Experience supporting Tier-1 banks, payment processors, or global fintech platforms.

Benefits

• This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.