Event Planning Manager

About the Role The Event Planning Manager drives catering and event revenue by managing both new and returning clients, ensuring exceptional customer satisfaction, and fostering long-term relationships. This role directly impacts the hotel’s business growth, client retention, and overall market share. Key Responsibilities Serve as the onsite contact for all assigned groups, collaborating with clients to produce Banquet Event Orders (BEOs) and Convention Resumes. Ensure all special arrangements (Food & Beverage, Audio Visual, and other requests) are properly documented, authorized, and distributed to relevant departments. Maintain detailed files, notes, records, and trace systems to ensure events meet customer expectations. Verify space requirements and meeting room set‑up with clients and ensure public spaces are properly maintained. Confirm revisions in agendas, room blocks, and other event details and communicate changes to departments promptly. Finalize programs/agendas with clients and conduct pre‑event checks to ensure readiness. Collaborate with internal departments to ensure quality and satisfaction for all scheduled functions. Maintain positive guest and employee relations through timely, precise, and courteous communication. Other duties as assigned. Key Strengths for Success Strong client relationship and communication skills. Detail‑oriented with excellent organizational and multitasking abilities. Ability to anticipate and resolve issues to ensure flawless event execution. Knowledge of catering, event planning, and convention services. Professional demeanor with a focus on customer satisfaction and revenue growth. Professional Experience Minimum 3 years of banquet or meeting planner experience, or equivalent combination of education and experience. Academic Background Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred. Benefits Medical, dental, and vision (HSA available) Company‑paid disability & life insurance Employee Assistance Program 401(k) with match Position Requirements Successful completion of a background check is required prior to employment. EEO Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics. Job Details Location: Grand Hyatt Nashville 229 Full‑Time / Part‑Time: Full‑Time Shift: Various Shifts Category: Event Management Number of Openings: 1 Req Number: EVE-26-00008 #J-18808-Ljbffr