Business Analyst

Job Description

Job Description

We are seeking a detail-oriented and driven Business Analyst to join our growing team and support key initiatives across our clients Mexico operations. This is a high-impact, project-heavy role where you will play a critical part in improving processes, driving efficiency, and enhancing the customer experience.

You will partner closely with cross-functional teams, vendors, and senior leadership to lead projects, analyze data, and strengthen workflows across the business.

Key Responsibilities

• Own and manage projects supporting Mexico operations, from initiation to execution and continuous improvement
• Develop, implement, and optimize business processes to improve efficiency and customer experience
• Build relationships with the Mexico-based team—learn the business, collaborate, and provide ongoing oversight
• Analyze data and performance trends using tools such as SQL and Power BI; deliver actionable insights
• Create and monitor KPIs and reporting for quarterly business reviews
• Work directly with vendors, lead meetings, and hold partners accountable
• Identify root causes of issues, challenge assumptions, and drive solutions
• Support billing, invoicing effectiveness, and operational improvements
• Collaborate with cross-functional teams and senior leadership on strategic initiatives

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field
• 2+ years of experience in project management, business analysis, or process improvement
• Fluent in Spanish and English (written and verbal) – required
• Experience with SQL, Power BI, VBA, or similar analytical tools
• Demonstrated ability to manage projects, meet deadlines, and drive results
• Strong analytical skills with attention to detail
• Excellent communication and presentation skills
• Ability to think critically, pivot quickly, and approach challenges creatively
• Comfortable speaking up, asking questions, and holding stakeholders accountable

What We’re Looking For

• A curious and proactive problem-solver who digs into the “why”
• Someone who thrives in a fast-paced, evolving environment
• A team player who can also work independently in a small, collaborative team
• Strong interpersonal skills to engage with vendors, internal partners, and executives

Why Join Us

• Opportunity to work directly with senior leadership and executives, including the CFO
• High-visibility role with meaningful impact on business operations
• Exposure to multiple departments and strategic initiatives
• Tuition reimbursement
• A unique opportunity to shape processes and improve customer experience across international operations