Coffee Bar Manager

Coffee Bar Manager

Our passion is food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Coffee Program Assistant Manager for Bon Apptit Management Company at LinkedIn supervises and is responsible for the proper operation, set up and successful execution of the entire Coffee Bar and beverage operations under the supervision of the Sr Operations Manager. They are to support daily operations and provide tools to our staff that will allow them to provide excellent service and hospitality.

Major Duties

Overall Management

Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management.

Teaches and adheres to Bon Apptit's philosophy, culture and commitment to quality food and exemplary service.

Takes ownership of the Beverage Program

Has a passion for food.

Ensures all products and purchases meet Bon Appetit sustainability guidelines

Has knowledge of and enforces the Client/Bon Apptit contractual agreement.

Supervision and Development of Staff

Hires, trains and supervises the daily conduct of the staff.

Supervises the adherence to proper uniform standards following the employee handbook and established account guidelines.

Orders employee name tags.

Helps develop and revise job descriptions.

Conducts staff reviews, coaching sessions, and disciplinary actions.

Ensures that all Hiring and Training standards are met and documented for direct hires, including but not limited to New Hire Packet, Employee/Manager Handbook Sign off Sheet, Fact Training Completion, and Safety Trainings.

Customer Service and Client Relations

Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions

Responds to all comments and complaints within 24 hours and follows up with a written response to the Sr Operations Manager

Interacts with customers and resolves customer complaints in a friendly and service oriented manner

Communicates with the Client honestly, accurately and in a timely manner.

Financial Management and Analysis

Follows all Bon Apptit's requirements as outlined in the Accounting Manual.

Analyzes weekly business, making recommendations.

Writes and revises the Beverage Operations Manual.

Completes inventory on an appropriate schedule

Conducts POS audits, guaranteeing the integrity of the POS handling system.

Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines.

Maintains and monitors payroll in conjunction with business forecasts and the budget.

Ensures that food cost meets budgetary goals each week

Retail Management

Ensures that overall coffee bar operations meet the standards as presented in Great Expectations, as well as oversees the daily appearance and upkeep of all applicable beverage locations

Supervises the proper and consistent execution of all menu items at all coffee bar operations

Adheres to Bon Apptit's standards of fresh and creative dcor, as specified in Great Expectations

Ensures that overall beverage locations meets the standards as presented in Great Expectations, as well as oversees the daily appearance of the entire beverage service areas

Edits the daily signage for proper spelling and descriptions.

Works with the Sr Operations Manager to plan seasonal, holiday specials and offerings, plans and reviews marketing, signage and display of items with the Sr Operations Manager and/or the Marketing Manager.

Utilizes all web based information systems, including web menu and catering menu.

Food and Safety

Responsible for ensuring proper presentation, portion, and hygiene follows HACCP standards

Maintains sanitation and orderliness of all equipment, supplies and utensils within work area

Cleans workstation thoroughly before leaving the area for other assignments

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Possess excellent verbal and written communication; high quality document preparation and presentation skills with multiple teams, departments and people across the entire account

Ability to interact with diverse and high-volume customer base in a friendly and efficient manner.

Ability to use the time clock system properly, and record worked hours for processing.

Ability to work at times with minimal supervision, and accomplish tasks without direct instruction, and at times problem solve for the best solution

Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties.

Possess the ability to meet Bon Apptit unit specific uniform standards for this position.

Utilize all Personal Protective Equipment per Bon Apptit guidelines.