Night Auditor

While Villatel Orlando Resort rests, you keep it running — balancing the day's financials, reconciling transactions, and preparing reports leadership relies on each morning. You're also the resort's overnight face, welcoming late-arriving guests and resolving requests with the same warmth as any daytime encounter. By sunrise, the books are balanced, the lobby is polished, and the next shift starts seamlessly — because luxury never clocks out. POSITION RESPONSIBILITIES Assist with check-in and check-out procedures and provide information about resort amenities and services. Balancing the day's financial transactions, ensuring that guest accounts are accurate, and providing reports to Accounting and Operations Management. Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels. Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience. Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently. Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action. Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests. QUALIFICATIONS High School Diploma or equivalent required. Associate of bachelor's degree in hospitality management, business admininstration or related field is preferred. A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail while attempting to resolve issues in a timely and satisfactory manner. Previous experience in a customer service or hospitality role, to include tenure as a night auditor. Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management. Strong mathematical and problem-solving skills. Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction. Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions. Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties. #J-18808-Ljbffr