Director of Order to Cash

We are seeking a strategic and operationally minded Director, Order to Cash to join our Accounting team. Reporting to the SVP, Corporate Controller, this role owns the end-to-end Order-to-Cash function — revenue operations, billing, collections, and payment settlements — for 8am This role combines strategic process ownership with hands-on operational leadership. Reporting to our SVP, Corporate Controller, you’ll take a function that already has strong revenue accounting and make it more scalable, more automated, and more connected to the rest of the business .The revenue function is a core part of this role’s scope, not a secondary one, spanning both payments-based revenue and SaaS/subscription revenue. You will own processes end to end, build and develop high-performing teams, and lead initiatives that materially improve cash flow, customer and merchant experience, and efficiency across the business Own end-to-end billing, invoicing, collections, and payment settlement across our subscription and transaction-based revenue, including reconciliation of payment transactions and merchant settlements Lead operational oversight of the revenue function, covering both SaaS/subscription revenue and payments-based revenue, and partner with our Accounting Manager on ASC 606 revenue recognition Build a collections strategy that drives down aged receivables and improves recovery rates across customer and merchant segments Select and improve the billing, collections, and payment tools we use (Stripe, Workday, Salesforce, TSYS, Zuora), and build documented processes that cut manual work and error risk Hire, mentor, and develop a team of managers and specialists across billing, collections, and payment operations, and set the KPIs and service-level goals they’re accountable to Act as the go-to partner for Sales, Customer Success, Product, Engineering, and Risk on anything related to billing, collections, and payments, and represent Order to Cash in pricing and product decisions Maintain strong internal controls across billing, collections, and settlements, and support audit and compliance work with our Assistant Controller Champion AI adoption across the team, using it to speed up close and reconciliation, cut manual work, and improve forecasting Benefits Wide range of affordable, company-supported medical, dental, vision, and disability plans Reimbursements for whatever helps you bring the WOW, whether that’s health and wellness or learning Mental health support and an Employee Assistance Program Access to cutting-edge conferences, professional manager coaching and ongoing professional development Bonuses and unit options as part of our total rewards packages Team meetings, company-wide all-hands, and offsite events Office, remote & hybrid work options Comfort with ERP, billing, and CRM systems such as Workday, Zuora, or SalesforceRevenue accounting exposure (ASC 606) across both SaaS/subscription revenue and payments/transaction-based revenue is strongly preferredExperience with payment processing, card networks, ACH, and payment processors like Stripe, TSYS, or AdyenStrong analytical skills, advanced Excel, and hands-on experience using AI tools like Claude or ChatGPT to automate and improve your team’s workflows. Bachelor’s degree in Accounting, Finance, Business, or equivalent experience; a CPA is a plusA track record of owning and improving end-to-end operational processes at scale, not just running the day-to-day7+ years of progressive experience leading billing, collections, payment operations, or revenue operations, ideally in fintech, payments, or SaaS. Experience building and leading teams, including managing other people managers #J-18808-Ljbffr 8:00 AM