IT Analyst

IT Analyst Position

The Department of Information Technology (DoIT) in Prince William County is transforming technology to deliver government services at the speed and quality of private industry. Join us as we near completion of an innovative IT transformation to a modern cloud infrastructure and software delivery platform.

Join our team to see your hard work in action! DoIT seeks an experienced IT Analyst to support the Department of Parks and Recreation business applications. As part of the Parks and Development Technologies team, you will have the opportunity to drive technological advancements that enhance parks and recreation services throughout the county.

DoIT fosters leadership at all levels while valuing business partnerships, quality customer service, innovation, integrity, and accountability. Strong collaboration and communication skills are essential. For more information on the services provided by DPR, please visit

About This Role

This position will work closely with agency staff and vendors, becoming a subject matter expert (SME) on the RecTrac system and other agency-specific software. As part of a team, you will work with the Senior Systems Analyst on application analysis and provide Tier 2 end user support. You also will be working with an IT Specialist and will be providing mentoring and guidance. You will assist the Sr Systems Analyst with implementing new programs and modules, as well as adapting to the evolving requirements of the Department of Parks and Recreation.

In this role, you will act as a Systems Analyst on the Parks and Recreation Development team within the Business Technology Services Program of the Department of Information Technology. This team is comprised of 3 IT professionals and is focused on business applications and technology used by the Department of Parks and Recreation. A successful candidate will be a fast learner, eager to develop leadership skills, and comfortable with coaching and mentoring.

The successful candidates will display strong technical expertise, including providing operational support for both on-premises and cloud solutions. They should be adept at managing multiple priorities while delivering technical support across various systems in a fast-paced environment. Additionally, experience collaborating with Technical Support Departments and/or application vendors to resolve issues is essential.

Lastly, effective communication skills are essential. The ideal candidate should be able to engage with both technical and non-technical audiences, collaborate with internal departments and other teams within DoIT, and provide excellent customer service.

Responsibilities

This position will act as backup for the Senior IT Analyst. This position will involve working with the Senior IT Analyst on upcoming projects and staff hardware and software support. This will include collecting requirements and offering solutions already in place in the County. Some solutions could involve use of PowerApps, PowerBI or PowerAutomate. If an in-house solution is not available, the candidate will need to work with other DoIT departments to work on solution or procurement of new software.

This position is also responsible for Tier2 Technical Support.

The selected candidate will be responsible for reviewing and updating technical and operational processes as needed.

This position will be responsible for supporting the RecTrac System (main software used by Parks and Recreation) and other agency specific software. The preferred candidate will have experience with user/system administration functions in RecTrac.

The selected candidate will be responsible for mentoring and guidance of the team's IT Specialist and Interns. This will include offering technical guidance and assistance for Technical Support of staff members. This candidate will need to be able to communicate technical information to technical and non-technical people.

This position will be responsible for updating project requests and work status using Microsoft Planner and Jira. The project requests are submitted via Microsoft Forms.

This position is in a fast-paced environment, and the candidate will need to manage multiple projects and priorities all at one time.

Minimum Requirements

High School Diploma or G.E.D and 5 years of IT Customer Support experience

Preferences

• Experience working in IT Customer Support (in-person, phone, and remote)
• Experience working with Parks and Recreation Department
• Experience with user/system administration functions in RecTrac or similar recreation database program
• Experience with PowerApps, PowerBI or PowerAutomate

Special Requirements

• Any employee hired by the Department of Information Technology is required to submit to a background check, which includes a criminal history check and credit history check.
• Any employee hired is required to have a valid driver's license. A DMV check is required.

Work Schedule

This position is classified as exempt with the expectation that the candidate will complete duties within the time frame required. Standard workweek is 37.5 hours, Monday – Friday between the hours of 8:00 am to 5:00 pm.

Self-directed as necessary to accomplish the mission through a combination of in-person, remote (with satellite locations), and travel locally to County Parks and Recreation facilities.

After hours and weekend work are occasionally necessary to provide services that cannot be performed during normal business hours.

This position is on-site at Prince William County's Hellwig Office, 14420 Bristow Road Manassas, VA 20112.

Starting Salary Range: $83,272.80 - $105,000

Benefits

Prince William County offers excellent benefits including comprehensive medical coverage options, paid holidays, personal days, and generous leave accrual. The County also participates in the Virginia Retirement System and offers 457 and 401a defined contribution plans.

The County offers the following programs:

• Flexible Spending Accounts
• Credit Union membership
• Employee Assistance Program (EAP)
• Employee Advisory Committee

• Health, Dental and Vision Insurance plans.

• Leave Programs
  • Annual leave – accrue 4 hours each pay period. Accrual increases every 3 years up to a maximum of 8 hours per pay period.
  • Sick leave – accrue 4 hours each pay period
  • Paid Holidays – receive up to 11 holidays per year
  • Personal Leave – up to 4 days per year
  • Family Medical Leave (FMLA) - for employees who qualify
• Life Insurance

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.