Internal Communications Executive Director

Job Description

Corporate & Firmwide Communications is seeking an Executive Director to support our Chief Risk Officer, a member of the Operating Committee and our Chief Compliance and Operational Risk Officer (who reports to the CRO). The Risk Management and Compliance organization plays an essential role in keeping JPMorganChase strong and resilient, helping the firm navigate a complex global regulatory environment and grow in a responsible manner.

As an Internal Communications Executive Director within Corporate & Firmwide Communications you will work directly with both the Chief Risk Officer and our Chief Compliance and Operational Risk Officer, using your strong judgment, executive presence and proactive mindset to lead internal and executive communications. You will translate complex business priorities into clear, compelling communications that uphold the firm’s reputation and employee engagement. This is an opportunity to make a difference in the culture, reputation and business outcomes of one of the world’s leading financial institutions.

Job responsibilities

• Advise senior Risk Management and Compliance leaders on communications best practices, change management and crisis response.
• Develop and  implement comprehensive internal communications strategies aligned to business goals and priorities.
• Lead internal and executive communications for the Chief Risk Officer and Chief Compliance and Operational Risk Officer.
• Execute an integrated communications approach that advances business priorities and supports growth.
• Own key internal channels, including broadcast emails, intranet, Microsoft Teams communities, town halls and leadership offsites.
• Craft executive communications, including speeches, leadership forums, employee engagement initiatives and thought leadership.
• Align employees to strategy, culture and performance objectives through internal communications that inform and inspire.
• Partner closely with Risk Management and Compliance, HR, Legal and Communications stakeholders to ensure accurate, well-governed, coordinated messaging.
• Measure impact by tracking employee survey results and channel engagement, and continuously improving effectiveness.

Required qualifications, capabilities and skills:

• 10+ years of experience in corporate internal communications at a financial services firm or another complex global institution with frequent regulatory engagement.
• Ability to influence: Track record of advising C-suite leaders and winning buy-in for changes in communication strategies.
• Strategic communication: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. 
• Leadership: Passion for motivating and coaching matrixed direct reports.
• Storytelling expertise: Demonstrated ability to simplify complex topics and develop narratives that support business goals.
• Generative AI skills: Knowledge of best practices for leveraging large language models for human-in-the-loop content creation and brainstorming.
• Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
• Industry knowledge: In-depth understanding of the financial services industry, particularly regulatory considerations; familiarity with major financial news outlets and trends in the financial services industry.
• Exceptional writing, editing and verbal communication skills, with the executive presence needed to influence and counsel senior stakeholders.
• High level of professionalism, integrity and accountability.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.