Front Desk Receptionist

Overview

Shepherd of the Valley has a Full-time opportunity for a Front Desk Receptionist.

Shepherd of the Valley is a Christian not-for-profit corporation governed by the basic Christian values of compassion, respect, dignity, spirituality, integrity and quality. Working for Shepherd of the Valley is not just a job, it's a calling.

• Shepherd of the Valley has provided peace of mind for Mahoning Valley families and their loved ones since 1972.
• Shepherd's Overall Quality Ratings exceed county and statewide averages
• We are a healthcare community offering short-term rehabilitation, skilled nursing, long-term care, assisted living, independent living and home health care services.

Why work at Shepherd of the Valley?

Shepherd of the Valley (SOV) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing with SOV retirement options; enjoy generous paid holidays and time off; and protect yourself and your family with life and long-term disability insurance. Here are some highlights of our compensation plan:

• Annual Performance Reviews
• Insurance - Medical, dental, eye and prescription coverage are available to eligible employees. SOV offers a fully paid $10,000 life insurance benefit.
• Flexible Spending Plan - SOV offers a flexible spending account that allows you to pay certain medical expenses as well as child care on a pre-tax basis.
• Paid Time Off - SOV employees begin accumulating paid time off (PTO) hours immediately.
• Paid Holidays - SOV recognizes 7 paid holidays; those who work a holiday are paid double time. In the third year of service all employees are paid for their birthday and choice of floating holiday.
• Retirement - Employees are eligible to participate in SOV's 403(b) tax deferred annuity from their first day.
• Education Support - SOV's Professional Development Scholarship awards $1,000 each year to employees pursuing further education in their field including free STNA classes.
• Student Loan Forgiveness up to $2500 paid out over 4 years.
• Partnership with Ohio University - SOV employees are eligible for a 5% discount for undergraduate programs, and 10% for graduate programs.
• Additional Perks and Bonuses - SOV employees are eligible for discounts at local businesses. Employees of the month are recognized with a bonus. Recruitment bonuses for staff and residents are awarded. After 2 years, employees receive an ongoing longevity bonus.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors with a customer service friendly attitude, determines nature of business, and announces visitors to appropriate personnel.
• Ensures all job candidates appropriately register.
• Updates appointment calendars.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Sells meal tickets and stamps.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• In facilities where required, answers emergency calls and communicates with independent residents on a daily basis and maintains a communication log.

Qualifications
The ideal candidate will be professional, energetic customer service oriented, be able to multi-task, and have knowledge of Microsoft Office products.

• High School Graduate or GED Equivalent
• Strong customer service skills
• Excellent interpersonal and organization skills
• Professional attire and demeanor
• Knowledge of Microsoft Office products.
• 1 year of clerical experience in a long term care setting preferred

Shepherd of the Valley Lutheran Retirement Inc.is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

Candidates will also be required to pass a pre-employment background check and drug screen.