Senior Manager - Video Network Operations (L3 Support)
Vibotek LLC
Senior Manager – Video Network Operations (L3 Support) Contract Key Responsibilities Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs. Manage incident lifecycle: triage, escalation, track, and ensure full ownership until resolution. Conduct Root Cause Analysis (RCA) and prepare detailed post‑mortem reports for major incidents. Coordinate with customers, vendors, and stakeholders; issue timely outage communications. Validate incoming issues, execute diagnostics, and update trouble‑ticket systems. Work on service requests, station turn‑ups, and deployment of new broadcast/OTT services. Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA. Maintain infrastructure documentation – system diagrams, SOPs, workflows, and architecture overviews. Actively participate in daily stand‑ups, shift handovers, and major incident bridges. Provide feedback to refine troubleshooting processes and update SOPs. Required Skills & Experience 15+ years in broadcast engineering, network/system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services. 7+ years as L3 Engineer/Team Lead in a Video NOC or technical support center. In-depth expertise in: NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling. Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX). Network Monitoring Tools: LogicMonitor, SolarWinds NTA. Load Balancers & SD‑WAN: F5 Big‑IP GTM/LTM (iRules), vEdge, vBond, vSmart, vManage. Cloud & Security: Splunk (SIEM), log aggregation, incident response automation. Wireless Infrastructure: Cisco Meraki, Aruba ClearPass, RF tuning, BYOD. Audio/Video Tech: MPEG‑2/4, H.264/HEVC, ASI, SDI, ATSC, PCM, AC3. Video Platforms: Hands‑on with Telestream/Tektronix, Medius/Sentry, Sencore, Tag (any 2+). Encoding, Encryption, & Distribution of video delivery networks. OTT/Streaming Troubleshooting (IPTV, protocol‑level debugging). Experience with broadcasting workflows for Music Festivals, Sports, Concerts and Entertainment shows. Willingness to work in a 24x7 shift rotation supporting live broadcast operations. #J-18808-Ljbffr Vibotek LLC
Vacancy posted 3 days ago
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