Inpatient Phlebotomy Manager | Up to $120,500

PHLEBOTOMY MANAGER, INPATIENT

Salary Range: $83,000 - $120,500 | Boston, MA

YOUR HEARTLINE STAFFING CONTACT

Elizabeth Banzhaf, LPN | Chief Operating Officer
Heartline Staffing
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COMPENSATION & BENEFITS

Salary Range: $83,000 - $120,500
Signing Bonus: No
Relocation Package: None

Benefits listed in the requisition:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement
• Equity
• Paid time off
• Other benefits (not specified)

LOCATION & SCHEDULE

Location: Boston, Massachusetts 02118
Work Arrangement: In-Person
Department: Phlebotomy Inpatient
Schedule: 40 hours
Call Coverage: 24/7
Travel Required: Up to 20%

POSITION SUMMARY

Under the general direction of the Administrative Operations Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, the Phlebotomy Manager leads, manages, monitors, implements, and supervises testing quality and compliance standards in the Department of Pathology and Laboratory Medicine.

The position manages multiple laboratory sub-specialty sections, including Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, Point of Care, or Rapid Response Laboratory.

The position ensures maintenance of standards required for College of American Pathologists (CAP), The Joint Commission (TJC), and other applicable accrediting and regulatory agencies, and maintains oversight of laboratory emergency preparedness and safety.

ESSENTIAL RESPONSIBILITIES

Laboratory Leadership & Operations

• Provide management oversight and leadership of assigned laboratory sub-specialty sections and staff.
• Promote laboratory testing quality, compliance, patient safety, and employee safety.
• Provide 24/7 call coverage.
• Support departmental strategic planning and operational improvements.
• Oversee equipment maintenance and evaluation of new equipment and test assays.
• Address customer feedback and laboratory service concerns.
• Coordinate with hospital departments regarding specimen transport.

Financial Management

• Prepare and manage operating and capital budgets.
• Manage staffing expenses and overtime.
• Review billing codes, charges, collections, and revenue integrity.
• Prepare return-on-investment business analyses.
• Support cost effectiveness, resource optimization, and revenue improvement.
• Coordinate equipment maintenance and service agreements with Supply Chain.

Quality, Compliance & Safety

• Oversee collection, analysis, review, and reporting of quality and compliance data.
• Monitor compliance with applicable laboratory regulations and accreditation standards, including CAP, CLIA, TJC, OSHA, DPH, FDA, and AABB.
• Oversee incident safety report follow-up and support quality improvement reviews.
• Participate in quality assurance, turnaround-time studies, and assigned improvement projects.
• Maintain laboratory policies, procedures, and required documentation.
• Oversee proficiency testing, evaluate results, and implement corrective actions.
• Ensure compliance with infection control and laboratory safety procedures.

Technical Oversight

• Provide scientific and technical guidance regarding instrumentation, test systems, clinical correlation, backup systems, and laboratory performance.
• Evaluate and implement laboratory methodologies and technology.
• Review equipment maintenance documentation and service agreements.

Staff Management & Development

• Oversee employee selection, orientation, competency assessment, performance evaluation, and disciplinary processes.
• Recommend salary rates for new employees.
• Support staff education, cross-training, and professional development.
• Coordinate staff utilization and document attendance for payroll.
• Maintain laboratory job descriptions and competency programs.
• Communicate with laboratory staff, leadership, and other hospital departments.

COMMUNICATION

• Conduct regular staff meetings and document meeting information.
• Collaborate with the Operations Director, Medical Chief, Medical Directors, and other managers.
• Communicate with medical and nursing staff regarding laboratory services.
• Support customer service programs and respond to service feedback.

Other duties as needed.

Requirements

MANDATORY QUALIFICATIONS

• Bachelor's degree from an accredited university or college in Medical Technology or Clinical Laboratory Science, including successful completion of a supervised clinical internship in an approved hospital laboratory, or a bachelor's degree in an applied science such as Chemistry, Biology, or Biochemistry. REQUIRED
• Minimum three years of clinical laboratory experience. REQUIRED
• In-depth familiarity with accreditation requirements, particularly The Joint Commission and College of American Pathologists. REQUIRED
• Outstanding organizational and interpersonal skills and strong leadership qualities. REQUIRED
• In-depth scientific understanding of the area of responsibility and knowledge of, and ability to perform, Medical Technologist II duties. REQUIRED

PREFERRED QUALIFICATIONS

• Certification by ASCP, NCA, or an equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification.
• Supervisory experience in a clinical laboratory.
• Ability to work on-site full time.
• Ability to travel within Boston, Brockton, and Brighton.

EQUAL OPPORTUNITY EMPLOYER

Heartline Staffing is committed to equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.