Public Safety Dispatcher I/II

Public Safety Dispatcher I/II

The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable.

The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. Under immediate or general supervision, incumbents receive police and emergency calls and dispatch police and fire units following prescribed procedures; answer non-emergency calls for public safety and other City departments; perform a variety of general administrative support duties including record keeping, typing, and filing; and perform related work as required.

Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently.

Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on management affirmation that the position is performing the full range of duties assigned to the classification; satisfactory work performance; the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and management approval for progression to the Public Safety Dispatcher II level.

Management reserves the right to add, modify, or remove job duties as necessary and will make reasonable accommodations consistent with the Americans with Disabilities Act (ADA) and California Fair Employment and Housing Act (FEHA) to enable qualified individuals to perform the position's essential functions. The omission of a specific duty does not preclude it from being assigned if it is similar, related, or logically aligned with the role's overall responsibilities.

In accordance with government code 3100, "Disaster Service Workers" (DSW) during emergencies. This law stipulates that public employees can be assigned to emergency activities to support the public's health, safety, and property during natural, man-made, or war-caused disasters. Final candidates must successfully complete a rigorous pre-employment screening process, including a full background investigation, Department of Justice Live Scan (DOJ/LS), Federal Bureau of Investigation (FBI) fingerprint clearance, a safety (job-related) pre-employment physical examination, and a psychological evaluation. Candidates must also successfully complete a polygraph examination.