Senior Event Operations Manager - Guest Experience Leader

Description Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. Responsibilities: What You’ll Do Collaborate with the sales team and head chef to deliver exceptional events that exceed guest expectations. Plan event layouts, oversee venue setup, and ensure all event elements—tables, linens, centerpieces, and more—are perfectly arranged. Coordinate staffing needs, preparing work schedules for banquet servers and event staff. Oversee the smooth execution of meals and beverages, ensuring seamless service from seating to table clearing. Manage liquor and soft drink availability when required and maintain compliance with service regulations. Act as a leader and mentor, coaching and training team members to ensure operational excellence. What You’ll Bring Strong leadership, motivational, and coaching skills to inspire your team. Exceptional organizational and problem-solving abilities with a focus on guest satisfaction. In-depth knowledge of hotel operations, including A/V, F&B outlets, culinary, engineering, and sales. Excellent communication skills, both verbal and written, with the ability to build trust and rapport with guests and team members. A proactive mindset with foresight to anticipate guest and event needs. A comprehensive understanding of event planning processes from start to finish. Other information: What You Can Look Forward To Medical, Dental, and Vision Insurance starting on Day 1 Paid Parental Leave DailyPay available Affordable Medical Insurance with free wellness care Unlimited Referral Bonuses Vacation and Paid Time Off (PTO) with rollover Tuition Reimbursement White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Apply now, and a recruiter will be in touch within 48 hours! #J-18808-Ljbffr White Lodging