Event Operations Manager

Company Description Come join our Flock! I love saying YES and enjoy engaging with the community by leading with ART. 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi‑venue contemporary art museum, boutique hotel and a chef‑driven restaurant to create a unique and welcoming opportunity. Position Overview Reports To: Food & Beverage Director Supervises: Event staff of approximately 10–15 teammates General Purpose: The Event Operations Manager coordinates the overall execution of all scheduled events in the hotel’s event spaces, both contracted and internal events. Working closely with the Client Services Manager & Culinary Teams, the Event Operations Manager leads the Banquets & Catering team in fulfilling and exceeding the clients’ vision while delivering high‑quality service and outstanding event experiences. Specific Responsibilities Event Management Hands‑on management of events to ensure success, including setting up tables, running food, making drinks, running AV equipment, etc. Upholds & improves 21c Service Standards Maintains and implements efficient set‑up & tear‑down details and processes. Lead & manage Event Captains, Event Servers & Bartenders Develop Event Captains knowledge, skills and capabilities Lead event teams by maintaining 21c service standards, modeling and empowering positive guest relations and reinforcing a culture of continuous improvement. Monitors Event Team hours/over‑time Works with the on‑site contact and assists with any requests in a professional and courteous manner Overall knowledge of product/services, ability to articulate to on‑site clients and guests Attends & assists with site visits and menu tastings as required Organizes return of any rental equipment Develops strong communication with Culinary Team and Food & Beverage Team Other duties as assigned by supervisor or manager Team Management Conducts interviews, hires Event team, implements training, evaluates team on regular basis Tracks team calendar & writes weekly schedule for Event team Manages event labor cost and seeks optimization opportunities in operations All HR (People + Culture) processes followed for team including: Personnel Action Forms up to date on all teammates Review Event team time clock activity for accuracy & approve payroll weekly Complete Service Charge Distribution Sheet & submit to Finance & Payroll Review cycle maintained for all Event teammates (30‑Day & 90‑Day for new hires, mid‑year and annual reviews for all) Develops and leads quarterly Event team trainings Administrative & Financial Upkeep of all event signage, menus, food labels, etc. Utilize and maintain all event documentation (i.e., set‑up sheets, floor plans, bar req sheets, etc.) Maintain event POS buttons & equipment (i.e., handheld terminals) Reports events along with Event Captains and ensures all events are reported and accounted for correctly Inventory B&C supplies and place orders for upcoming week of B&C events (linens, AV, soda, etc.) Perform accurate inventory of China/Glass/Silver/Serveware, etc. and work with F&B Director to order as needed Determine when additional rental equipment is required and order with oversight from Director of Food & Beverage Control expenses against budget/forecast and reconcile correctly according to accounting procedures Review general ledger and reconcile with checkbook Attend & actively participate in weekly BEO meeting Communication Maintains a good working relationship with guests, groups, leaders and teammates from other departments Demonstrates clear, concise written and verbal communication skills with team Adheres to deadlines for both clients and internal departments Maintains lines of communication between B&C and restaurant Expert & cheerleader for all things 21c; can easily talk with guests about hotel, restaurant, museum and events Qualifications Knowledge of event management, and ability to integrate and communicate information from other major areas in the hotel Competent with Windows‑based computers, Microsoft Office, and familiar with industry standard software Demonstrated management skills Demonstrates enthusiasm for all things 21c Must pass a background check Physical Requirements Must be able to stand and walk for long periods Must be able to carry full service tray comfortably Must be able to lift at least 30 pounds Education / Formal Training Some college preferred Experience At least one year working in event management Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: #J-18808-Ljbffr 21c Museum Hotel Louisville