IT Technician

CREO GROUP

Job Description

Job Summary

CreoGroup is seeking a motivated and customer-focused IT Technician – Level 1 to provide first-line technical support across our manufacturing plants and corporate offices. This role is responsible for troubleshooting hardware, software, Microsoft 365, ERP access, network connectivity, and endpoint devices while maintaining strong adherence to IT security and change management standards.

This position is ideal for a hands-on technician who thrives in a fast-paced manufacturing environment and enjoys supporting operational continuity.

Responsibilities

Provide Level 1 support for desktops, laptops, printers, scanners, and mobile devices
Troubleshoot Windows OS and Microsoft 365 issues (Outlook, Teams, OneDrive, MFA)
Reset passwords and manage user accounts in Active Directory / Azure AD
Support ERP system access and basic troubleshooting
Install, configure, and deploy approved software and hardware
Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN)
Support barcode scanners and label printers in warehouse/manufacturing environments
Document incidents and resolutions in the ticketing system
Escalate complex issues to Level 2 or IT leadership as needed
Follow IT security policies and RFC/change management procedures
Maintain asset inventory and equipment tracking

Qualifications

Required:

Associate degree in Information Technology or equivalent work experience
1–3 years of IT support experience
Experience supporting Windows 10/11
Basic understanding of Active Directory and Microsoft 365
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills

Preferred:

Experience with hybrid AD / Azure AD environments
CompTIA A+ or Network+ certification

Skills

Technical troubleshooting
Customer service orientation
Attention to detail
Time management
Process discipline
Documentation skills

Physical Requirements

Ability to lift up to 40 lbs
Ability to work on manufacturing floor when required
Occasional travel between plant locations

Apply

Vacancy posted 11 days ago

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