ADMISSIONS SPECIALIST

Behavioral Health Admissions Specialist

NAT-SU Healthcare has an immediate need for an experienced Behavioral Health Admissions Specialist. The ideal candidate will be compassionate and naturally helpful with a general understanding of the intake process and experience in the behavioral health industry.

Job Description & Required Qualifications

Client Communication:

• Answer inquiry calls from potential clients.
• Conduct intake screenings and gather necessary documentation.
• Make follow-up reminder calls to potential clients.
• Notify clients of approval, provide information on what to bring, and schedule an admission date.
• Maintain communication with clients and stakeholders as clients travel to the program.

Collaboration and Coordination:

• Work closely with the case management and medical team to ensure a smooth and supportive intake experience.
• Collaborate with the business development team to coordinate intakes and maintain strong partnerships with outside agencies.
• Navigate detox placements when necessary, coordinating with detox facilities and ensuring a seamless transition.

Administrative Responsibilities:

• Track potential clients, monitor online applications as they come in, and maintain detailed records.
• Submit potential client information to clinical directors for approval.
• Notify program managers and clinical directors of upcoming admissions.

Facility Management:

• Maintain the appearance and professionalism of the front office, ensuring a welcoming environment for clients and visitors.
• Stay on top of email communications, responding promptly to inquiries and coordinating with relevant departments.

Logistics and Follow-Up:

• Coordinate intakes and transportation for new clients.
• Complete initial intake paperwork and out-of-state Medicaid applications with new clients as needed.
• Track discharges and available beds, ensuring accurate reporting to the team.
• Maintain consistent communication with stakeholders regarding future potential clients.

Training and Development:

• Attend meetings and training as needed to stay updated on best practices in admissions and behavioral health.
• Other assignments as necessary.

Required Qualifications and Preferences:

• At least 18 years old
• Minimum of 2 years of experience working in a healthcare or behavioral health setting, preferably in admissions, intake, or a related role
• Demonstrated ability to communicate effectively and empathetically with clients, families, and stakeholders, particularly in high-stress situations.
• Familiarity with intake procedures, including conducting screenings, gathering documentation, and completing necessary paperwork, with experience in out-of-state Medicaid applications being a plus.
• Minimum of 2 years of experience using electronic health records (EHR) systems, Microsoft Office Suite, and other relevant software for tracking and managing client information.
• Preferred knowledge of Substance Abuse
• Native American preference

To comply with the Rehabilitation Act of 1973's essential physical, mental, and environmental requirements, employees must be able to successfully perform all functions of their job with minimal supervision.

Work Hours: Monday – Friday 40 hours per week.

Benefits:

• 401(k) Company Paid
• 401 (k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Accidental Insurance
• Critical Illness Insurance
• 14 Paid Holidays