Technical Support Analyst II

Thermocopy of Tennessee, Inc.

Job Type

Full-time

Description

Technical Support Analyst II

Location: Knoxville, TN
Job Type: Full-Time
Industry: MIT Services

Centriworks has been a trusted technology leader in East Tennessee for over 60 years , and we're just getting started. We combine decades of stability with a forward-thinking vision, constantly evolving into new areas of business technology, imaging services, and digital optimization . Our team recently earned recognition as a 2026 Knox News TOP WORKPLACE , and that culture of excellence is something we protect fiercely.

About the Role

Are you ready to take your technical support career to the next level? As a Technical Support Analyst II , you'll be the go-to expert for resolving escalated IT issues, mentoring junior support staff, and contributing to system improvements. This role is ideal for professionals with hands-on experience in troubleshooting and a passion for delivering exceptional service in a dynamic, multi-site environment.

What You'll Do

Provide advanced troubleshooting for desktop, network, and software issues
Install, configure, test, and maintain hardware, software, and peripherals
Act as a technical resource for end-users and Level I support staff
Analyze user problems and implement corrective actions
Document support activities and maintain system configuration records
Lead small-scale hardware/software upgrade projects
Train users and Level I support staff on systems and procedures
Collaborate with senior analysts and vendors on complex issues
Monitor system performance and recommend improvements
Ensure compliance with software licensing and asset management
Deliver remote or on-site support as needed

Requirements

Education & Certifications

Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Required:
- CompTIA Network+
Preferred:
- CompTIA Security+
- MD-10 Microsoft Endpoint Administrator + Mastering Endpoint Security
- Microsoft Teams Support + Using Teams + Configuring Teams
- Azure 900 Certificate

Experience & Technical Skills

2-3 years in a technical support role
Proficiency in Windows/macOS, Active Directory, Office 365
Familiarity with remote desktop tools and ticketing systems
Moderate understanding of network technologies, security practices, and servers
Experience with scripting (RMM & PowerShell)
Experience with virtualization (VMware, Hyper-V)
Experience in multi-site or remote support environments

Soft Skills

Strong communication and interpersonal skills
Ability to explain technical concepts to non-technical users
Analytical thinking and problem-solving ability

Apply

Vacancy posted 4 days ago

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