IT ASSOCIATE

Job Title

Responsible for deploying, troubleshooting, and managing hardware and software systems according to company policies. Provide tier 1 helpdesk support for all employees. Purchase, organize, and obsolete IT Inventory assets.

An Ideal Candidate Will:

• Possess a good understanding of servers and desktop hardware, network switches, and mobile devices.
• Have 2+ years of experience working in IT or related technical fields.
• Have experience with cable-management, rack mounting, and splicing patch cables.
• Be meticulous in cataloging, organizing, and managing IT inventory.
• Love technology and be self-motivated to continuously learn and implement new tools and systems.

Major Duties And Responsibilities:

• Order, receive and catalog parts and equipment.
• Full ownership of maintaining spare IT inventory and asset management.
• Assist users with IT issues like resetting password, printer cartridge replacement, monitor issues, etc.
• Install and/or replace IT equipment like laptops, desktops, switches, VOIP phones, UPS, Raspberry Pis.
• Configure and deploy mobile phones, tablets as per company policy.
• Escalate user issues to IT tech support / managers as needed.
• First contact IT support for walk-ins, Teams messages, and primary ownership of ticket queue.
• This position is in a 24/7 manufacturing environment and will maintain 5 x 8-hour workdays. The regularly scheduled days will be Monday – Friday, with weekends, after hours and possible holidays required for project completion.

Qualifications:

1. Outstanding skills in organizing and managing inventory storage.
2. Excellent analytical and problem-solving ability.
3. High level of integrity and ability to handle confidential information.
4. High-school degree or GED equivalent.
5. Good customer service skills to work with users at all levels of technical aptitude.
6. Ability to self-start and work independently on time-sensitive projects with little direct supervision.
7. Willingness to learn and grow within the company.
8. Excellent written and verbal communication and presentation skills.
9. IT Courses or Certifications (Microsoft, Cisco etc.)