SSO Key Account Manager (Northeast)

Key Account Manager (KAM)

We are seeking a Key Account Manager (KAM) to join our Service Sales Organization (SSO) within the Americas. This role plays a critical part in supporting and retaining strategic customer relationships while driving contract renewals, revenue growth, and long-term account success.

This position is open to candidates located in the Northeast United States to support key regional accounts.

As a Key Account Manager, you will manage a portfolio of strategic accounts, along with a defined set of regional customers, with end-to-end ownership across the customer lifecycle. This includes renewal planning and execution, contract governance, customer engagement, and coordination with cross-functional partners to ensure customer commitments are met and value is delivered.

The KAM is accountable for:

• Customer retention and renewal execution
• Revenue growth within assigned accounts
• Strategic account planning and governance
• Executive-level customer engagement and escalation management

This role is well suited for candidates who are ready to take full ownership of strategic customer relationships and drive renewal outcomes independently

Key Responsibilities

• Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle
• Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines
• Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk
• Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities
• Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership
• Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved
• Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines
• Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up
• Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics
• Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)

Qualifications

• Required Experience & Skills
  • Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships
  • Experience supporting contract renewals, customer retention, or post-sales account management
  • Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience)
  • Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment
  • Strong collaboration skills with the ability to work effectively across functions
  • Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders
• Systems & Tools
  • Experience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems)
  • Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required
• Preferred
  • Experience leading or supporting QBRs, renewal planning, or customer governance meetings
  • Experience negotiating pricing, scope, or contract terms
  • Strong analytical skills with proficiency in Excel and PowerPoint
  • Exposure to RBS principles or continuous improvement initiatives

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably.

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Pay Range: The salary range for this sales position (inclusive of sales incentives/commissions, in local currency) is 86300.00-160300.00