Service Team Leader

Citron Hygiene Service Team Leader

Citron is a people first organization. Our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene specializes in hygiene, sanitation, and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. We have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Role Overview

The Service Team Leader is responsible for overseeing daily hygiene service operations while leading a team of technicians delivering services to client sites. This role combines hands-on fieldwork with leadership responsibilities, ensuring high service quality, operational efficiency, and strong customer satisfaction.

Key Responsibilities

Team Leadership & Development

• Train, coach, and support a team of 10+ Hygiene Technicians
• Conduct regular performance reviews and provide ongoing feedback
• Support recruitment, hiring, onboarding, and performance management
• Foster a transparent and high-performance team culture

Operations & Service Delivery

• Perform hygiene service duties, including:
• Delivery and collection of sanitary disposal units
• Cleaning and detailing washroom fixtures (sinks, toilets, urinals)
• Installation and replenishment of washroom products (soap, air care, etc.)
• Support Service Managers with service coverage, including emergencies and missed appointments
• Conduct site inspections and service audits to ensure quality standards

Customer Service

• Act as a key point of contact for customers on-site
• Respond to and resolve customer inquiries and complaints professionally
• Ensure consistent delivery of high-quality service

Administration & Systems

• Manage team timesheets and support payroll processes
• Maintain accurate service records using Salesforce and other systems
• Assist with accounts receivable (A/R) collection efforts
• Complete administrative duties as required

Strategic & Operational Support

• Contribute to regional goals, planning, and operational improvements
• Support Service Managers with field and office coordination
• Continuously learn and apply new products, tools, and service procedures

Health & Safety

• Follow all company health and safety policies and procedures
• Promote a safe working environment for all team members

Qualifications

Must-Have

• High School Diploma
• Minimum 3 years of leadership experience
• Valid driver's license
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong communication and interpersonal skills

Nice-to-Have

• Experience with Salesforce, NetSuite, or similar systems
• Experience in field service, operations, or facilities services

Working Conditions

• Regular travel to client sites required
• Ability to lift 2530 lbs
• May require occasional evening or extended hours
• Fast-paced environment with multiple priorities and deadlines

What's in It for You

• Comprehensive benefits package (health, dental, vision, life insurance)
• 401(k) with company match
• Ongoing training and professional development programs
• Opportunities for career growth within a stable, growing company
• Supportive and collaborative team environment